Project Manager Quality Assurance
Resume:
Mark Wiedelman, PMP
Barrington, IL *****
****.*********@***.***
SUMMARY
Senior Program Manager and Senior QA Leader with strong combination of management and hands-on experience in the
development, testing, release, and deployment of application, e-commerce, and embedded systems. Approach each challenge with
an entrepreneurial mindset – identify the source of the problem and pull together the people and resources to solve it. Collaborate
and communicate status updates with key stakeholders to manage the full life cycle process from planning through development,
integration, deployment and support. Team builder, known for ability to achieve top-quality results in geographically distributed
environments with shifting priorities, heavy demands, and tight schedules.
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Program Management and Governance Test Strategy/Vision Development
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Scope and Requirements Definition Lab Creation, Management, and Maint.
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Schedule, Cost, Quality Management Test Case and Test Schedule
• Risk Planning, Identification, Mitigation o Develop, Execute, Report
• Change Management Process • Acceptance Criteria Definition & Compliance
• Experience with CDMA, GSM, and iDEN • Post Release Issue Tracking, Resolution
• Experienced E-Commerce PM
PROFESSIONAL EXPERIENCE
Volunteer Instructor – Illinois WorkNet 2010 - Present
• Lead Illinois WorkNet workshops that teach resume, interview, and job search skills to suburban Chicago audiences.
Management and Information Technology Solutions, Inc., Oak Brook, IL 2009 - 2010
• Completed comprehensive training program and hands-on projects covering Project Management, MS Project 2007, Three
Tier Client Server Architecture, Quality Assurance, Automated Testing with HP Mercury Quality Center, QTP, Win Runner,
Test Director, Load Runner, Systems Analysis, UML, Rational XDE, Rational Unified Process (RUP).
MOTOROLA INC, Schaumburg, IL 1985 - 2008
Sr. Quality Program Manager – Mobile Devices Business 2005 - 2008
Directed the software, hardware, field, and customer quality assurance activities for Windows Mobile based Smart Phone
products.
• Developed Project Plan including Requirements, Schedule and Budget Baselines, Risk Analysis, Change Management plan.
• Designed the Quality and Verification and Validation plans, lead development teams, and certified compliance.
• Lead cross functional, geographically dispersed teams in N & S America, Asia, India with timely completion of deliverables.
• Defined the strategies for and ran the Field Acceptance Test (FAT) and User Acceptance Test (UAT) programs.
• Established professional relationships with the Quality Directors of Fortune 100 customers. Analyzed each customer’s
monthly product return data. Drove product improvements that reduced monthly returns by 62%.
Sr. Project Manager – Network Health Monitoring Service 2004 - 2005
• Defined and implemented a network health monitoring strategy.
• Hired, trained, and managed the ongoing activity of a team of network performance engineers.
• Saved a network operator $25 million by proactively identifying and resolving network problems and avoiding future issues.
Sr. E-Commerce Program Manager - System Engineering Tools & Statistics Team 2000 - 2004
Managed the development and maintenance of a B2B web site used to manage the real time performance of wireless networks.
• Applied interviews, brainstorming, focus groups, and mind maps to develop the System Architecture & Requirements.
• Decomposed program into the following projects: a script and C language data collection application, C language pre-
processing application, Oracle database, Java/J2EE based Web Site, server & network platforms.
• Created Project Plans with Requirements, Schedules, and Budget Baselines. Developed management plans for Quality,
Change, Configuration, and Communications.
• Acquired and managed a team of 10 software, database, system and network engineers.
• Monitored project status using regular comparison to project baselines. Implemented appropriate adjustments as required.
Mark Wiedelman – Page 2
• Successfully completed all projects according to plans.
Software QA Manager – System Engineering Tools & Statistics Team 1997 - 2000
• Created a Software Development Methodology and a Software Verification and Validation Methodology.
• Led 8 member Quality Assurance and Maintenance team responsible for weekly regression testing, release testing, service
packs and hotfixes of all web-based code deployed to production along with the functional testing of enhancements.
• Implemented Modular QTP Scripts using VBScript, which led to increased reuse of components, improved functionality and
reduced time spent on maintenance.
• Created Automated Scripts in WinRunner to allow Functional testers to execute test cases in Batch Mode, allowing more
efficient running of a high volume of Regression Test Sets.
Project Manager – Applied Engineering 1994 – 1997
• Created RF system design verification processes, methods, and tools for a wireless network technology.
• Managed a 10 staff-year project that performed wireless network design verification on the Southern California market.
Engineering Manager – Wireless Subscriber Unit Development 1993 – 1994
• Created scope, schedule, and cost baselines for a 3 watt mobile and a PCMCIA cellular network card.
• Built a team of 16 engineers in MPU and DSP software, digital, analog, and RF hardware.
• Managed product development from concept exploration through implementation, delivery, and support of completed units.
• Kept all stakeholders current on project status. Completed all projects on time according to project baselines.
Section Manager – Wireless Out-of-Building Networks 1990 - 1993
• Managed a cross functional project team throughout a requirements specification process and participated as a technical
contributor. Delivered a customer approved requirements specification for a wireless local loop telecommunication system.
• Staffed a real time embedded software development group and an independent software test group.
• Made initial work assignments and tracked development, integration, test, factory support, and field support work to
successful completion. Reviewed individual and group performance and rewarded successful performers with raises and
promotions. Provided individualized career counseling to subordinates. Created and managed department budget.
Lead Engineer – Altair Software Engineering 1988 – 1990
• Created the first Independent Software Test Methodology used in Motorola Networks division.
• Hired, trained, and managed the first independent software test team within Motorola Networks division.
Established early reputation for ability to succeed in the most challenging assignments covering a wide range of products and
locations. Developed working relationships with key customers and built teams of as many as 16 engineers. Established budgets,
created systems, and managed product development from concept exploration through implementation and delivery of completed
units.
Motorola Cellular Load Simulator Group – Senior Software Engineer 1985 - 1988
ATT Bell Labs (AGS Computers) – Member of Technical Staff/Consultant 1983 - 1985
Honeywell, Inc. – Development Engineer 1978 - 1983
EDUCATION & TRAINING
PMI Certified Project Management Professional (PMP)
Master of Science in Computer Science, Concentration in Data Communications, 1987, DePaul University
Bachelor of Science in Electrical Engineering, 1978, Valparaiso University
Masters Certificate in Information Technology Program Management, George Washington University
Six Sigma Green Belt, Crystal Reports, Microsoft Project 2007
TECHNOLOGY
Microsoft Office 2007, Visio, Project, Remedy, Windows Mobile Device Browser, Opera, Internet Explorer 6, 7, and browsers, 8,
C, UNIX, Linux, Certified ISO 9000 Auditor, Oracle, Ethernet and Wireless LAN, Network Management, 2G and 3G Networks,
1X, EVDO, Field Support, Independent Software Test, Drive Test, UAT, SQA, SQL Server, SDLC, web development, .NET, C#,
ASP.NET, WinRunner, LoadRunner, Rational, QuickTest, QTP, Load Runner, Test Director, Quality Center, TSL Scripting.
Mark Wiedelman – Page 2
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