Sales Customer Service

Dustin Phalin

**** ****** ** ? Appleton, WI ***14

920-***-**** ? ************@*****.***

OBJECTIVE

A SALES, MARKETING, OR EVENT PLANNING POSITION IN WHICH

ACQUIRED EXPERTISE, CREATIVE TALENTS AND COMMITMENT TO EXCELLENCE WILL

HAVE VALUABLE APPLICATION.

SUMMARY OF QUALIFICATIONS

* INNOVATIVE PROFESSIONAL WITH MORE THAN TEN YEARS OF MARKETING AND

SALES EXPERIENCE WITH DEMONSTRATED CREATIVITY AND SUCCESS.

PROACTIVE LEADER WITH REFINED BUSINESS ACUMEN AND EXCEPTIONAL

PEOPLE SKILLS.

* Expertise in public relations, event planning, promotional

marketing concepts, customer service, sales, needs assessment,

logistics management, organization, and staff recruitment, training

and supervision.

* Highly skilled in creating innovative business solutions,

developing process improvements, expanding market penetration and

generating increased revenues. Foster a team approach to achieve

organizational goals, increase productivity and enhance employee

morale.

* Demonstrated ability to build and maintain critical relationships

involving clear communication, persuasion and diplomacy. Dedicated

and self-motivated team player/builder.

* Quick study, with an ability to easily grasp and assimilate new

ideas, concepts, methods and technologies. At ease in high stress,

fast paced situations with emerging and changing requirements.

* Superior communication, interpersonal, analytical, human/public

relations, problem solving and leadership skills. Thrive in both

independent and collaborative work environments.

* Proficient in the use of various computer programs and software

applications including Microsoft Word, Access, and PowerPoint.

EDUCATION

University of Wisconsin - Oshkosh, WI

B.S., Organizational Administration ? GPA: 3.3 ? 6/01

Madison Area Technical College - Madison, WI

Liberal Studies

Focus: Communications, 6/92

PROFESSIONAL EMPLOYMENT

Miller Brewing Company Appleton, WI

On-Premise Sales Manager, 5/04-1/09

Create and implement sales plans for On-Premise promotional marketing

efforts in the Fox Valley area in Wisconsin. Train and manage On-Premise

promotional teams, and work with retail accounts to drive On-Premise

volume. Track/analyze sales trends, assist marketing department with

creation of Designated Market Area (DMA) plans and implantation of National

Programs, and ensure that distributors follow through on National Chain

promotions. Supervise Strategic Marketing Team and Restaurant Marketing

Team. Manage two distributor houses, 1.8 million cases in the On-Premise,

and a budget of $150,000. Liaison with Green Bay Packers to coordinate

various functions such as hosting Mini-Camp and Draft Day; work with Miller

Lite Endzone in Lambeau Field during football season.

> Earned 2005 DMA of the Year, 2005 Miller High Life Achievement

Award and Sales Increase Double Digits.

> Earned 2006 Frederick Miller President's Award, 2006 Miller High

Life Achievement Award

> Earned 2007 DMA of the Year, 2007 Miller High Life Achievement

Award

> Earned 2008 DMA of the Year, 2008 Miller High Life Achievement

Award

Cont'd...

Team Enterprises Inc. Oshkosh, WI

Strategic Marketing Team Leader, 5/03-5/04

Represented Miller Beer and coordinated promotional marketing efforts in

Fox Valley area. Served as liaison between Miller distributors, brewery and

marketing departments. Hired promotional representatives and scheduled

employees to work promotional campaigns at bars and special events.

Central Territory Manager, 3/02-5/03

Implemented new marketing program for Bacardi Rum throughout nine

territories including California, Illinois, Indiana, Kansas, Michigan,

Minnesota, Nebraska, Tennessee, and Wisconsin. Handled all recruiting and

hiring of product representatives, provided training and development, and

managed budgets. Supervised all functions of On-Premise promotions.

YMCA Oshkosh, WI

Ice Arena Coordinator, 11/01-3/02

Assisted with the set up and design of ice arena programs for a newly built

YMCA. Aided in coordinating the first ice hockey program in Oshkosh, WI,

within the largest YMCA in the country. Hired and supervised 15-20

employees, as well the daily functions of the ice arena pro shop.

Significant interaction with customers, in addition to writing press

releases for local newspapers.

Self-employed Oshkosh, WI

Special Events Contractor, 5/99-11/01

Advised clients and marketing representatives from various industries as to

the processes involved with organizing large events/promotions. Planned

and coordinated numerous product promotions, fund-raisers, and special

interest trade shows; served as master of ceremonies for large/small group

events.

> Setup display booths, greeted people and demonstrated Canon

Photography product at the Experimental Aircraft Association "Fly-

In" attended by more than 800,000 people from around the world.

> Organized, hosted and chaperoned a "Blind Date Bus Trip" to/from

Minneapolis as part of a Miller Brewing Company promotion.

> Emceed an auction for Kiwanis Club "Autumn Bash" fund-raiser.

On-Premise Mgmt / Miller Brewing Company Oshkosh, WI

Marketing Representative, 12/97-5/99

Conceptualized, planned and launched 15-20 promotional campaigns a month

for a client base of 20 key accounts. Visited the establishments to setup

visual/product displays, instruct client staff on promotional

details/procedures, and personally conduct some selling of product.

Originated corporate special events and on-premise promotions including

"Win the Tee Shirt Off Your Bartender's Back" which the company implemented

nationwide Trained new marketing representatives.

> 1998 & 1999 National Sales Winner.

Residential Care for Developmentally Disabled Oshkosh, WI

Independent Living Counselor/Assistant Manager, 10/94-12/00

Provided care and assistance to developmentally disabled adults in

residential settings. Developed individualized goal plans for each person

to deliver emotional counseling and facilitate independent living. Helped

manage their employment/finances, administered insulin and tube feedings,

and provided on-call status for emergency response. Trained, scheduled and

supervised employees; performed employee evaluations. Converted to per diem

substitute status as of 1998. Received several awards for excellence.

Also served as Route Salesman, 6/97-12/97, for the Coca-Cola Bottling

Company - Oshkosh, WI.

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