Project Manager Customer Service

Kimberly N. White

**** ******** **. ****: 313-***-****

Detroit, MI 48227 E-mail:

abmbgr@r.postjobfree.com

Objective: To obtain a challenging position in an organization that

emphasizes professional growth, both individually and corporately.

Experience:

Jan 2008 - present

Self-Employed, Detroit (Metro area), MI

Independent Insurance Producer

. Marketing health and life insurance products to self-insured individuals

. Establishing and maintaining client relationships

October 2005 - December 2007

Strategic Staffing Solutions, Detroit, MI

Project Manager (on assignment at Blue Cross/Blue Shield of MI)

. Worked with technical and business leads to create project plans using MS

Project

. Managed project plans to budget and schedule

. Identified, documented and monitored issues and risks

. Prepared status reports per input from delivery teams

. Communicated status, issue resolution and risk mitigation to executive

leadership

. Ensured documentation is compliant with company standards

. Trained and assisted with on-boarding incoming project managers

June 2005 - September 2005

United Group Association, Madison Heights, MI

Insurance Agent

. Marketed/sold health insurance products to potential clients

. Established and maintained client relationships

April 1999 - May 2005

MSX International, Auburn Hills, MI

Project Manager

. Supervised team of developers creating web (ASP and HTML on Win 2000/NT

servers), client-server (Oracle on HP-UX, Visual Basic 5/6, MS Access

97/2000 on Win 95/2000) and mainframe applications (COBOL II, Powerhouse

and SUPRTOOL on HP3000 platform)

. Planned and scheduled team members' workloads using MS Project and MS

Excel

. Served as liaison between technical teams and business teams

. Established and maintained client relationships

. Consulted with internal and external customers to determine scope and

define goals of projects

. Controlled budget and expenses by monitoring actual vs. estimated hours

applied to projects

. Initiated and maintained project documentation

. Engaged in troubleshooting web and client-server applications by

analyzing error messages, SQL queries, web monitoring tools and generated

reports

. Participated in team activities for preparing statements of work (SOW),

responses to RFPs/RFQs/RFIs and work breakdown structures (WBS)

. Prepared IT department for quality audits by ensuring documentation and

applications were ISO-compliant

. Implemented change management using change control process (change

control forms requiring description of project modifications, signatures

of primary stakeholders, initiation and completion dates)

. Maintained project documents online and offline

. Used version control software for maintaining online documentation and

application files

. Conducted annual performance review of developers

. Interviewed candidates for developer positions

October 1998 - March 1999

Epcom Corporation, Troy, MI

Systems Analyst

. Upgraded AMISYS health database system using COBOL II, Powerhouse and

SUPRTOOL on HP3000 platform

. Created and modified new and existing programs to reflect system upgrade

. Assisted other developers with programming challenges

. Addressed year 2000 compliance issues

January 1997 - June 1998

The Wellness Plan, Detroit, MI

Computer Programmer/Analyst I

. Created and modified new and existing programs using COBOL II, Powerhouse

and SUPRTOOL on HP3000 platform

. Analyzed data to ensure accuracy and effectiveness

. Consulted with end-users for feedback

. Maintained and enhanced system applications using AMISYS

. Trained new team members in business knowledge and programming languages

March 1996 - January 1997

Computer Methods Corporation, Livonia, MI

Junior Level Computer Programmer

. Created and modified both batch and on-line conversational programs using

COBOL II, DB2, IMS, MFS, Micro Focus COBOL Workbench, ISPF editor and TSO

on IBM Mainframe

Education:

August 1991 - August 1995

Jackson State University, Jackson, MS

. Bachelor of Science, Computer Science

. W.E.B. Dubois Honors College

. Student Government Association

. JSU Presidential Ambassador

. Alpha Kappa Alpha Sorority, Inc.

Related Skills and Licensing:

. Life, Accident and Health Resident Producer in Michigan (licensed since

June 2005)

. Direct Sales - 3 years; Retail Sales - 2 years; Customer Service - 3

years

. Event planning, coordination and design

. Problem-solving; Oral and written communications

Contact this candidate