Project Manager Quality Assurance

Gail F. Hoefflin

***** ******** **. . ********, ** 43447

Home: 419-***-**** . Cell: 419-***-**** . Email: *********@***.**.***

Profile

Results-oriented professional with proven ability to provide for support of

IT applications and solutions for both internal and external clients.

Exceptionally well-organized, detail-oriented and resourceful. Effective in

high-pressure situations. Known for initiative and willingness to accept

responsibility. Demonstrated business acumen and ability to meet project

commitments with professional accuracy and discretion. Learn new concepts

quickly and rapidly; develop specialized knowledge needed to perform at

peak efficiency. Excellent communication skills - interface effectively

with all levels of staff. Display a drive for exceptional performance and

dedication.

Areas of Expertise

. Software Quality Assurance

. Application Design, Testing & Integration

. Strategic Business Planning

. Business Technology Conversions

. Report Development

. Technology Upgrades

. Process Improvements

. Communication Liaison

. Project Management Leadership

. Cross-functional Project Coordination

. Problem Resolution

. All Accounting Functions

Professional Experience

SHOPMETRICS, Toledo, OH . 2009-2010

Account Manager/Technical Support Level II

Maintain communication, support, custom integration specs and all aspects

related to project management for new client. Assist in developing business

processes. Develop issue tracking and software testing methodology.

. Managed issues and development requests reported by client and tested

software fixes before release to client.

. Assisted with business process development and issue tracking

methodology.

TNS GLOBAL (formerly known as NFO), Northwood, OH . 2008 - 2009

Associate IT Project Manager

Manage various IT applications and infrastructure projects. Meet and

participate with application owners and developers in the planning and

execution of projects with focus on quality solutions to fulfill the

business objectives. Develop and maintain detailed project plans, WBS and

schedules. Coordinate activities of the project team.

. Managed portfolio of internal projects for Finance and Technology

Service Team.

. Established communication process and provided updates across all

members of project team and business owners.

. Provided training and support for issue tracking application for user

groups.

. Assisted in implementation and deployment of Project Server

2007/Project Professional 2007 throughout the company.

. Managed SharePoint project to create and maintain digital library

across all North America businesses.

Gail F. Hoefflin

Home: 419-***-**** . Mobile: 419-***-**** . Email: *********@***.**.***

IMAGE INTEGRATION SYSTEMS, Perrysburg, OH . 2007 - 2008

Business/Quality Analyst

Work with project leaders and developers to understand client processes and

requirements. Review design of application to fit client's ERP application

into a workflow solution and provide input. Manually test application to

ensure deliverables fulfill requirements. Demonstrate final design of

application.

. Created and organized quality control department for testing new

releases and builds of application.

. Planned and executed functional testing of application.

. Developed issue tracking process for managing findings from testing and

developer fixes.

. Assisted in development of process for ensuring all updating of

documentation after code releases.

TNS GLOBAL (formerly known as NFO), Northwood, OH . 2002 - 2007

Software Quality Assurance Analyst

Collaborate daily with developers and users worldwide. Lead projects to

test proprietary software, log, and monitor and assign issues found while

testing from all testers. Coordinate code moves; team with cross-functional

team members to resolve application issues and ensure quality products that

fulfill TNS' business requirements.

. Mastered existing applications and business requirements with no

direction or assistance. Filled a position that never existed within

the company handling software testing. Earned the respect of cross-

functional departments for efforts. Planned and executed functional

testing of all applications.

. Played a key role in increasing the communication level among team

members. Encouraged implementation of weekly update meetings, and

created reports and documentation to improve communications.

. Proved benefit and cost effectiveness of testing to management. Created

test scripts, test case scenarios, and documentation of applications

TOLEDO TECHNOLOGIES, Perrysburg, OH . 1999 - 2004

Accounts Payable

Assisted with A/P, A/R, collections, bank reconciliations, balancing, and

maintenance of GL accounts on using an AS400 system. Maintained relations

with vendors and customers. Developed more efficient processes and assisted

with training and back-up support for the new system. Reported to the

Accounting Manager.

. Balanced outdated computer system and validated old data to prepare for

conversion to new system. Created backup documentation and spreadsheets

to validate GL account balances and create a more accurate financial

statement. Efforts additionally aided with ensuring vendor claims'

validity during Chapter 11 process.

Education

Franklin University, Columbus, OH (3 classes to complete)

to obtain Bachelors Degree in Information Technology

Coursework in Java, System Design, Information Technology

Owens Community College, Perrysburg, OH

Associates Degree in Micro-Computer Business Systems . 3.92 GPA

Coursework included Visual Basic, ASP, SQL, HTML, and Network

Administration

Technology Overview

MSOffice Suite, Project Server 2007/Project Professional 2007, SharePoint,

MAPICS, Oracle, SQL Navigator, bug tracking software, Footprints, Global

Panel Management System, Panel Direct, Centurion, Adobe, Quanvert, Elite

Legal Billing, and Rippe Kingston

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