Customer Service Sales

Pablo Catala

**** ** ** ******* *******, FL *****

nd

*********@*****.*** 954-***-****

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Qualifications Profile

I am skilled and personable. I have two years of experience providing consistence,

approachable customer service and desirable maintenance to customers.

Customer Service:

Serve as initial contact for customers. I efficiently assisted all clients with their every

need providing them with their full comfort and précised orders. Established a pleasant

environment enabled them to return because of outstanding customer service.

Technical Skills:

I am Internet and computer literate. I am proficient with Microsoft office (Word,

Outlook). I am capable of managing complex, multiline telephone systems and typing 30

words per minute with superior accuracy.

Key Strengths:

Excel at developing strong relationships with staff, senior supervisors, and clients:

positive first impression. I am highly organized, and conscientious. Adapt quickly to new

and evolving environments. I am also a fast learner. Reach out to both languages of

Spanish and English.

Professional Experience

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Miami pools- Hollywood, FL June 2007-January2009

Sampled and analyzed water quality, adjusted water chemistry. Installed, operated, and

maintained pumps, chlorination systems and various types of filters. Maintained, repaired

and designed swimming pool and hot tub systems. As a pool service tech, I cleaned

maintained and in some occasions built if necessary.

AT&T-Tamarac, FL April 2006-May 2007

With a positive and aggressive personality I assisted with inbound and outbound calls.

I’ve processed a clear, distinct and professional speaking voice receiving 300-500 calls

on average. I have strong professional, sales and customer service skills, with ability to

work within a team environment. I acquired excellent command of the English language

both written & oral.

Euro connections- Puerto Rico February 2002-March 2006

I managed fast-paced front counter for vehicle fanatics supplying customer’s needs. I

served as first point of contact, answering and routing phone calls, greeting visitors and

responding to customer and vendor inquiries. Provide company information in person as

well as by phone. Verify vendor’s identity and supply orders. Perform wide-ranging

office functions such as updating and ordering. I helped ship and receive products, also

delivering parts for customer convenience.

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