Quality Assurance Content
Resume:
Natalie S. Roach
Bridgeport, Connecticut 06604
*******.*****@*****.***
SUMMARY
An organized and detail-oriented technology producer with a
proven track record of success in telecommunications, strategic
planning, product strategy, key relationship management,
production planning and scheduling, data configuration
management, and Web publishing. Prioritizes and delegates tasks
effectively, ensuring the completion of time-sensitive projects
within a team-centered environment. A determined and ambitious
Web developer, who delivers top performances in advancing
company goals and achieving critical objectives.
COMPUTER SKILLS
Operation Systems: Microsoft Windows 95/98/NT/2000/XP, UNIX
Programming Languages: JavaScript, HTML, XML, C++, DHTML
Software: Microsoft Office Suite, Adobe Photoshop, Acrobat,
ImageReady, Quark XPress, NoteTab Pro, XML Spy
Content Management Systems: Supported Programs, Documentum
KEY ACCOMPLISHMENTS
o Prepared mock-ups for third-party content on Website.
o Managed aspects of short- and long-term projects.
o Monitored and reported progress of Medscape-created projects.
o Increased ad sales by publishing over 400 articles per month.
o Launched 30 journals in span of two months.
o Decreased backlogged articles by 30%.
EXPERIENCE
WebMD, LLC New York, New York
Producer 2009-2010
Oversaw site's core content, ensuring material remained current,
accurate, and fresh. Managed daily production of Website
content. Created and deployed product implementation plan for
clients. Held responsibility for launching journals on
Medscape.com. Served as primary client liaison for timely and
accurate posting of third-party content, as well as liaison
between production and editorial departments and liaison between
outsourcing company and production, enabling adherence to
formatting standards. Contributed to site migration team.
Organized schedules for original content.
o Coordinated production of over 200 publications, including
development of schedules and coordination of design,
production, and quality assurance.
o Launched ten journal publications on Medscape.
o Increased monthly numbers after Documentum launch.
o Improved quality and quantity of publishers circle content
by scheduling average of 23 articles per day.
o Reduced percentage of backlogged journal issues by working
closely with medical indexers.
o Orchestrated production staff of five members.
o Provided counsel to team members and concrete ideas to
sustain efficiency in production.
o Led quality assurance and publishing of supported content.
Trafficked unsupported content on site. Backed up Medscape
original content.
o Tracked application issues and ran communications with
appropriate groups.
o Composed documentation to guide production team members
through design and development.
o Formed and monitored schedules to provide timely and quality
program execution.
Associate Producer 2008-2009
Orchestrated schedules for publishing journal articles on
Website. Held responsibility for launching journals on
Medscape.com. Managed and tracked third-party content. Served
as member of site migration team. Updated site templates and
file server. Acted as liaison between production and editorial
departments. Collaborated with manager to maintain production
schedule. Trafficked unsupported content on site. Ran image
optimization media, using Photoshop. Tracked application issues
and directed communication with appropriate groups.
o Increased quantity of publishers circle articles posted on
Medscape by 250. Published over 30 journals in span of two
months. Launched society page on Medscape.
o Maintained Medscape Original content, serving as backup for
supported content, such as clinical updates, Medsite cases,
spotlights, conference reports, NewsCME, and Ask the
Experts.
o Authored documentation to guide production team members
through design and development.
o Led daily production of Website content, ensuring timely and
accurate posting of content.
o Coordinated schedules for timely and quality program
execution.
o Fostered agreements between outsourcing company and
production, guaranteeing overall compliance with formatting
standards.
o Achieved advanced proficiency in publishing and quality
assurance of unsupported content.
Assistant Producer 2005-2008
Planned, organized, and created schedules for unsupported
Medscape original content. Held responsibility for daily coding
and publishing of Publishers' Circle content for Website,
adhering to established standard format. Served as liaison
between production and editorial departments. Worked closely
with manager to maintain production schedule. Trafficked
unsupported content on site. Optimized image media, using
Photoshop. Liaised between outsourcing company and production,
facilitating adherence to formatting standards.
o Managed daily production of Website content, ensuring timely
and accurate posting.
o Ran schedules to enable timely and quality program
execution.
o Coordinated quality assurance and publication of daily news
articles.
o Oversaw HTML and XML coding of documents for publishing to
company Website.
o Earned proficiency in coding, publishing, and quality
assurance of supported content.
EDUCATION
Saint John's University, Queens, New York
B.S., Computer Science, Telecommunications, 2005
Keller Graduate School of Management, Queens, New York
Master of Business Administration, December 2010
Concentration: Network and Communications Management
PROFESSIONAL DEVELOPMENT
Documentum Training, 2008-2009
Zeta Phi Beta Organizational Leadership Certificate, 2009
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