Manager Real Estate

Michael Miller-Cvilikas

***** ************ *****

Herndon, Virginia 20170

Home: 703-***-**** Cell: 571-271-

5101

Email: *******@***.***

SUMMARY

Experienced network operations professional in voice and data networks for

Fortune

100 companies. Demonstrates an exceptional capacity to work in an

unstructured setting and maintain a defect free environment in compliance

with ISO technical procedures and controls. Energetic, focused, results

oriented professional who realizes objectives through innovative problem

solving, decision making and resolution. Displays a highly skilled ability

to translate the complex technical process for executives in a customer

facing environment. CLEARABLE candidate.

PROFESSIONAL EXPERIENCE

IBM, ADVANTIS, AT&T, Washington, DC

1991 - Present

Senior Network Field Support

. Managed the AT&T Washington, D.C. Backbone Data Center and 8 Hub Data

Centers in the Mid-Atlantic area. Support is available on-site or off-

site for customers and AT&T Network Operations 24/7, seven days a

week.

. Oversaw the day-to-day network operations of the Washington DC Data

Center. Responsibilities include:

o Active Tier 2 and Tier 3 support on the logical and physical

level for multinational customers and

internal AT&T Network Organizations

o Planning, implementation and maintenance of AT&T equipment.

Coordinating with multiple telecom vendors and hardware

manufacturers in "testing and turn-up".

o Responsible for equipment and cable management

o Implemented the use of HUB MANAGER software for site security

and access control for AT&T Global Sites in the Mid-Atlantic

area

. Provided 24/7 support of routing and switching node in the Mid-

Atlantic Area serving major financial institutions, government

agencies and Fortune 100 companies. Maintained equipment with 99.99

percent availability with an average response time 50% faster than

contractual obligations.

. Directed the implementation of the AT&T EVPN program in the Mid-

Atlantic area. Worked with internal AT&T Network groups

(Provisioning, Engineering and Marketing) to outline a program of site

surveys and installations to bring customers on-line. An example is

the program designed for Kelly Services. Met with Mid-Atlantic Kelly

Services managers, in person, to outline a Three Tiered approach: Site

surveys, Installation and turn-up, De-commissioning of previous

network. Completed all 3 phases for 20 sites in 30 days. Recognized

by AT&T Management for the success of the Kelly project in the Mid-

Atlantic area and completion of over 70 customer EVPN installs within

3 days of circuit delivery. This was under the "T-5" metric used to

track customer installs and the most by a single manned data center

technician nationwide.

. One of 5 Senior Network Technicians for AT&T Global representing the

Mid-Atlantic Region. Responsibilities include:

o Leading and attending monthly meeting with corporate groups,

i.e. Real Estate, Provisioning, Engineering and Marketing.

o Created educational plan for new technical hires in the Mid-

Atlantic area.

Focus is on AT&T Network Process and Procedures, day-to-day data

center operations and customer presentations.

IBM, Washington, DC

1986-1991

Senior Telecommunication Analyst

. System Administrator for the 1300 port Voice Telephony system

. Performed Daily "MAC" work for the system

. Responsible for Planning, Implementation, Education and System

Maintenance

. Designed an Education plan for 1000 users on Phone and Phone mail

features

. Instituted a weekly "TIP TALK", a short 30sec tip on the Phone or

Phone mail

. Created and installed remote system management for 4 IBM Regional

offices reducing the need for on-site system field support.

TECHNICAL EQUIPMENT

. Experienced in Telco test equipment; Fireberd 6000, T-Berd 211, 224,

310

. Experienced with the Tellabs Titan 5500 - software commands, DSX cross

connects, hardware maintenance and system installation

. Frame Relay, ATM, DS-3, DS-1, DDS, Voice Telephony Systems

. Experienced with Microsoft Excel, Word

EDUCATION

. Ohio State University, Columbus, Ohio M.A. Physical Education

. Wittenberg University, Springfield, Ohio B.A. History

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