Project Manager Management

Valerie A. Taylor-Body, MBA

P.O. Box ****- Cedar Hill, Texas 75106 **********@*****.*** (469) 531-

4650

SUMMARY OF QUALIFICATIONS

. Highly motivated, driven and successful professional with a proven

track record and reputation for achieving results in Government

Relations, Marketing, Account Management, Customer Relations, and

Project Management.

. Possess a unique combination of analytical and leadership skills, with

excellent organization and prioritization abilities.

. Work closely and effectively with Senior Management, including

Business Unit Presidents, Vice Presidents and Directors.

. Proven ability to lead teams, implement change, exceed targets, and

drive organizational goals.

. Train and mentor staff providing positive and negative feedback,

reinforcing skills and building self-esteem.

. Cultivate customer relationship management to better understand the

clients' objectives, acting as client advocate, while serving in the

best interest of the company.

. Skilled at accessing clients' needs and finding win-win solutions.

. Develop relationships with management to expand contacts, cultivate

new business and expedite process.

PROFESSIONAL EXPERIENCE

Revenue/Client Relationship Management Fort Worth, Texas

AT&T

. Proactively identify "at risk" accounts to reach out to and ensure

they are retained as customers.

. Maintained comprehensive knowledge of products and service,

considered a subject matter expert.

. Develop relationships with customers to provide customer feedback on

product improvements.

. Conduct strategic account reviews with assigned customers on a

regular basis to review service needs and usage trends.

. Identify products and pricing that meet customers' needs and business

objective.

. Conduct rate reviews/billing disputes and credits with customers upon

request.

. Address customers' concerns and ensure a resolution of issue in a

timely manner, with follow- up when appropriate.

. Deliver market analysis and assessment of competitors and market

intelligence with a focus on the future and value creation.

. Ensure customers are proficient in using product by identifying user

needs and providing training and consultative service.

. SAP - Database Management.

. Collaborated with senior management with the development and

enhancement of the TRACS Computer System, which is utilized to store

pertinent customers' account information.

. Key player in various case studies, i.e., Customer Retention

Strategies, Customer Relations Strategies, Restoral Fee Assessment,

and Why Customers Disconnect, which required gathering data,

understanding complexities and relationships, seeking input from

others as well as using logic for rational and accurate analysis.

Project Manager Saint Rose, Louisiana

United States Dept of Housing and Urban Development/NKA Contractors, LLC

. Earned promotion following superior performance and demonstrated

ability to quickly learn and master complex concepts.

. Served as trusted advisor to U.S. Department of Housing and Urban

Development.

. Identified public policy initiatives that influence the company and

developed relationships with government officials.

. Managed communications with the State regarding all reporting

requirements and Historically Underutilized Businesses (HUB)

activities as prescribed by statute or regulation.

. Responsible for all aspects of the development and implementation of

projects and served as point of contact.

. Wrote and oversaw the development of proposals.

. Defined scope and objectives; developed work plans, schedules,

contracts, agreements, budgets, and status reports.

. Conducted project meetings and responsible for tracking, analysis and

deliverables.

. Developed partnerships/relationships with vendors and assisted with

achieving their goals.

. Exemplary communication skills demonstrated through successful

meetings with senior management.

. Presented new opportunities and recommendations to Senior Management,

going beyond the status quo, recognizing the need for a new and/or

modified approach.

. Managed business processes and identified areas for improvement.

Recognized for providing excellent cross-training within departments

to improve work flow and streamline project completion.

Marketing Manager

. Developed, implemented, and maintained marketing and public relations

strategies, communications, plans and policies for the agency.

. Produced and disseminated material designed to stimulate interest,

cooperation and acceptance in program participants and the general

public.

. Served as point of contact for partnerships with vendors.

. Manage the marketing, communications and budget needs for public

relations, event coordination, special programs.

Public Relations/Marketing Specialist Dallas, Texas

Housing Authority of the City of Dallas

. Repeatedly recognized for top performance through fast-track

promotions and selection for high-priority initiatives, which led to

positions supporting the President/CEO as well as the Board of

Commissioners.

. Managed communications with the State regarding all reporting

requirements and Historically Underutilized Businesses (HUB)

activities as prescribed by statute or regulation.

. Developed and co-authored the employee newsletter to communicate

company news, staff developments and industry related topics.

. Increased corporate visibility in the housing industry by developing

corporate image, strengthening public relations and advertising

efforts.

. Managed the development and distribution of client satisfaction

survey. Provided ongoing communications efforts to clients to generate

a 50% response rate and continued to implement company service

improvements in response to survey results.

. Gathered event information, assembled press kits, designed brochures,

organized media files, researched story ideas, and assisted with

correspondence. Managed events including public relations, company

parties, town hall meetings, seminar/conferences.

EDUCATION

University of Dallas Irving, Texas

Masters of Business Administration (MBA)

Concentration-Management/Marketing

Northwood University Cedar Hill, Texas

Bachelors of Business Administration (BBA)

Concentration-Management

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