Customer Service Sales

Daniel B. Rodman

**** ********** ** - *********, ** 62401 - 217-***-**** - *******@*****.***

Summary

Customer service skills, diverse sales experience and outcome oriented

approach has enabled success in directory sales for over eight years.

Sales efforts have consistently resulted in annual revenue increases

and individual recognition for top sales within the company.

Experience

2001 - 2010 Consolidated Communications

Effingham, IL

(formerly Mcleod USA/Yellow Book USA)

Senior Account Executive

Maintained and increased customer base by selling Yellow Page

advertising programs to local businesses.

Most recently responsible for managing accounts in 6 different markets

of Central Illinois resulting in over a million dollars of annual

revenue.

Achieved or exceeded sales quotas in over 95% of directories services.

Initially responsible for territory encompassing entire United States

prior to company reorganization.

Recognized by Mcleod USA/Yellow Book USA as a Top Performer for the

years 2002, 2003, and 2004.

Awarded "Pinnacle Status" in 2002 for top sales achievements and

promoted from Telephone Sales products to Premise Sales products.

1999 - 2001 Ryan's Steak House Effingham, IL

Restaurant Manager

Responsible for day to day operation of the restaurant including

supervision of all staff members, special event planning, purchasing,

menu planning, cleaning, floor plan lay-out, and theme of the

restaurant.

Building customer relationships and addressing customer feedback

Advertising and marketing the restaurant within the community.

1994 - 1999 Ol'e Gray Dog

Effingham, IL

Restaurant Manager

Responsible for day to day operation of the restaurant including

customer service, menu planning, special event planning, purchasing,

local marketing, cleaning, floor plan lay-out, and theme of the

restaurant.

Position hired, trained, and supervised all staff members.

1989 - 1993 United States Marine Corps

World Wide

Security Forces

Responsible for the security of national interests world wide.

Received 7 different awards and medals for achievement and leadership.

Education

1994 - 1996 Lakeland College

Matoon, IL

Criminal Justice Studies

1993 North Carolina Justice Academy

Morehead City, NC

Law Enforcement Certificate

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