Customer Service Quality Control
Resume:
Osvaldo Januario
Brockton, MA 02302
***************@*****.***
Profile: Ability to repair, install, upgrade, and maintain desktop and
notebook computers . Experienced customer service professional. Strong
communication skills with the ability to work with diverse populations.
I've attended ITT Technical Institute as a Computer Systems Administrator,
no certifications and I'm currently attending New Horizons Computer
Learning Center(MCDST).
Skills:
Customer Service
? Greet and direct customers
? Effectively deal with customer inquiries and concerns
? Collaborate with supervisors and dispatch to resolve customer issues
Administrative
? Operate multi line phone system
? Create work orders
? Create customer accounts and document notations
Warehouse
? Load and unload freight
? Package orders for delivery
? Inspect products prior to shipment
?Month end closing inventory and WIP
?
Computer Support
? Assemble computer components
? Test computer for functionality
? Install hardware and software
? Removing viruses and spyware using various tools
?Testing and quality control
Work History:
?Directv, Easton, MA 10/2008-12/2009
?Electrochem, Canton, MA 10/2007-9/2008
?Wearguard, Norwell, MA 11/2005-10/2007
?SourceCode, Norwood, MA
03/2005-10/2005
Education: Degree
?Brockton High School, Brockton, MA Diploma
?ITT Technical Institute, Norwood, MA 1 year/ incomplete
?New Horizons Computer Learning Center Attending
Contact this candidate