Manager Management
Resume:
Eric J. Hernandez
Dallas, TX 75201
******@*****.***
CORE COMPETENCIES
* Experienced property management professional with expertise in
property management to include: high-rise, midrise, loft, and
garden style residential properties as well as retail space rentals
and management.
* Extensive knowledge in leasing and sales while managing the
processes and day-to-day activity as laid out by corporate
initiatives, policies & procedures.
* Skilled in the training and development of new and existing
employees.
* Expertise in managing accounts payables and receivables to include
general ledger input and auditing as well as invoicing on a multi-
property management office.
* Able to perform a multitude of administrative functions.
* Possess excellent oral and written communication skills.
* Able to handle multiple tasks in a demanding, fast-paced
environment while staying focused.
* Efficiency in typing 70+ words per minute and data entry speeds in
excess of 13,000ksph.
* Collections-oriented individual with an ultimate goal of zero
percent delinquency while maintaining professionalism at all times.
* Competent in the use of computer software including but not limited
to: OneSite, YieldStar, Yardi Voyager & Enterprise Property
Management Software, TAA Blue Moon, Microsoft Word, Excel, and
Power Point, Adobe PhotoShop, Adobe PageMaker, Adobe Acrobat,
Internet Explorer, Outlook, and the accounting software SAP.
EMPLOYMENT HISTORY
Forest City Residential Management: The Mercantile Place
Dallas, TX
Assistant Community Director: The Merc, The Element, and The Wilson
December 2007 - Present
Leasing Manager
* Oversee a staff of four leasing consultants that lease 509 units of
rental space within three high-rise luxury apartment communities in
the urban, downtown business district of Dallas.
* Maintain control of all leasing activities while adhering to the
strict policies and procedures of Forest City Residential
Management (FCRM).
* Create all leasing staff schedules for adequate coverage of the
leasing office at all times including weekends and holidays.
* Provide input and recommendations to upper-level management as to
the raising and/or lowering of market rents and availability of
concessions to prospective and current residents.
* Approve and/or deny prospective residents' files for move-in and
provide assistance to the leasing staff in times when the
prospective resident is unhappy with the denial of a file.
* Audit leasing files for accuracy and completeness with a goal of
100% adherence of the written policies of the property and FCRM.
* Represent the property and FCRM in a sales and leasing capacity
while maintaining the integrity of FCRM and adhering to the
policies of state and federal fair-housing laws.
* Train all new and current leasing staff on existing and updated
property and company rules and regulations.
Interim Property Manager
* Oversight of multi-property staff of seventeen including four
leasing consultants, one bookkeeper, one concierge, one front-desk
supervisor, and nine maintenance and engineering personnel.
* Processed and managed payroll of employees including hourly wages,
overtime management, processing of bonuses and commissions.
* Provided support and development assistance to all employees while
maintaining the integrity of the property needs as well as keeping
the employee morale at an optimal level.
* Signed and approved all property expenses including but not limited
to: capital expenditures, construction projects, marketing, and
resident events while following the written budget designed by the
previous property manager and corporate executives.
* Produced monthly and annual variance reports to include all
property collections and expenses for review and approval by the
executive management and development teams.
* Produced reports to translate into the general ledger to be used in
the current and future monthly and annual budgets.
* Negotiated and executed contractual agreements between Forest City
Residential and outside cleaning and landscaping contractors.
Accounts Receivables
* Collect all property income including: rent, deposits,
administrative fees, late fees, parking, utilities, amenity space
fees, and corporate housing rental fees with the goal of 100% of
collections every month while meeting and exceeding the budgeted
allowance provided by the corporate office.
* Alert all residents of all outstanding balances including providing
late notices, three-day notices to vacate, eviction notices, and
miscellaneous accounts receivable resident notices.
* Initiate eviction proceedings with Dallas County and represent the
FCRM in court when necessary for resident outstanding balances that
cannot be resolved without the involvement of the court system.
* Process, verify, and approve closed books for each period at each
of the three properties at the end of each month and calendar year.
* Process all final account statements and provide these documents to
the corporate office for review and approval prior to delivery to
the former resident.
* Report all accounts payables and receivables to the executive team
for review, approval, and discussion of any outstanding income for
forecasting future months.
Marketing
* Attend and represent the company in public relations events in
association with several entities including the Downtown Dallas
Association, Downtown Dallas Residents Council, and Texas Apartment
Association to present the Forest City downtown portfolio and
develop the image of the properties and the company during the
initial phase of developing the portfolio in the Dallas market.
* Assist Regional Marketing Manager in planning events sponsored by
Forest City for exposure to the Dallas market and the ultimate goal
of leasing residential and retail space.
* Provide guidance and recommendations on creation of marketing
collateral prior to final proofreading, production, and
distribution of the print, online, and large format outdoor
signage.
* Complete Quarterly Marketing Review to ensure sufficient supply of
collateral materials.
* Work with marketing department to ensure all ILS (internet listing
sites) and print ads were accurate and up to date.
* Assist Regional Marketing Manager with implementation of outreach
marketing plan that includes development, preparation, delivery,
and follow-up of collateral to large corporate companies'
relocation to the downtown Dallas market to offer incentives to
these companies to accelerate the number of leases generated by
these large corporations.
* Track all incoming leasing traffic to report effectiveness of
marketing campaigns and adjust campaigns as necessary to maximize
return on investment based on the marketing budget.
* Complete monthly market surveys by communicating with the direct
competitors within the downtown and uptown Dallas markets with
ultimate goal of maintaining a competitive edge against the
competitors while selling the apartment homes at an optimal price.
* Develop absorption schedule for use in budgeting rental income and
team leasing goals.
Construction and Development Liaison
* Act as a liaison between the management office and the construction
& development team and make recommendations on floorplan layouts
and necessary amenities to create properties that will appeal to
the upscale clientele of the downtown Dallas market.
* Work with construction to ensure all units and common spaces were
in condition to be accepted by management.
* Provide recommendations of possible renovations to development
based on the downtown market "comps" to compete at an optimal
level.
* Oversee scheduling of turn over and accepting rehab units from
construction during rehab of a 143 unit occupied highrise.
Westdale Asset Management: Downtown Lofts Dallas,
TX
Leasing Coordinator: Adam Hats, Futura, and 3200 Main
December 2004 - December 2007
* Leased apartments to qualified prospects using product knowledge &
closing skills while building rapport with the customer.
* Continually updated and tracked all internet listing sites with
ultimate goal of leasing apartments through online means.
* Prepared all monthly leasing commission statements for all leasing
staff for review and approval by the Community Manager.
* Performed outreach marketing to local business human resources
department managers and offered additional incentives for these
local businesses with two-way channel marketing campaigns.
* Completed lease renewal workbook, contact each resident by letter
prior to 60 days, and follow up by phone to residents regarding
lease renewal.
* Updated market survey weekly and complete weekly reports by end of
business day on Monday.
* Responsible for receiving and logging rent.
* Strictly complied with Fair Housing rules when leasing apartments
to meet the objectives of the company and property.
* Settled resident disputes and followed up to ensure situation was
properly remedied.
Lincoln Property Company
Austin, TX
Leasing Consultant May
2003 - June 2004
* Created value for prospective residents on the property by
listening to the basic needs of the prospect and initializing the
sales process while tailoring the needs of the prospect with the
offering of the communities within the Lincoln Property Company's
portfolio
* Qualified prospects needs and eligibility in compliance with Fair
Housing Laws and Lincoln Property Company (LPC)'s non-
discriminatory leasing policies and procedures.
* Toured apartment homes with prospects while discussing all benefits
of the community and choosing a Lincoln Property Company apartment
home.
* Updated and presented daily, weekly, and monthly reports as
designated by Management.
* Explained in detail all application procedures and lease contract
terms.
* Received deposit, rent, and other monetary funds and record
appropriately prior to escalating them to the property bookkeeper.
EDUCATION
University of Texas at Austin
Austin, TX
Business Administration
Judson High School San Antonio,
TX
High School Diploma Achieved
Additional Employment History and References Available Upon Request
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