Customer Service High School
Resume:
YOSBANY SANTOS
Hialeah, FL 33014
************@*******.***
EXPERIENCE:
Direct Connections of America, Doral, FL May 2008 to March 2010
Store Manager / Computer Technician
• Adept at handling and prioritizing multiple administrative tasks, included calendar
management, travel arrangements, invoices, agreements, and other administrative duties
• Oversee merchandise displays.
• Supervise all aspects of store maintenance and appearance to ensure compliance with
company standards (cleanliness of store, etc).
• Made periodical physical spot checks of inventory to ensure that computerized records
are being maintained accurately.
• Monitors activity within the store to observe quality of customer service and provide
assistance as required.
• Accurately diagnose, install, inspect, calibrate, repair and maintenance computers /
equipments
• Complete service documents and test reports for computers received
• Provide all Administrative support: filing, fax, mail, ordering supplies, bank deposits,
answering and directing incoming calls, and other duties as assigned.
Burger King, Hialeah, FL August 2007 to May 2008
Team Member
• Interacted with customers: receive orders, process payment, respond appropriately to
customer issues
• Prepared products as ordered by customers following the HAVE IT YOUR WAY®
service philosophy
• Maintained a clean and safe work environment, clean bathrooms, building exterior,
parking lot, dumpster and sidewalk, including removal of trash within containers to
proper dumpster site(s)
• Unloaded and stocked anything required
• Operated cash register or point of sale (pos) terminal, as needed
• Answering and directing incoming calls with strong and effective communication skills.
EDUCATION:
Technical Career Institute – Graduated with an Occupational Associates Degree in Computer and
Networking Technology.
Hialeah Miami Lakes Senior High School – Obtained High School Diploma.
SKILLS:
Proficiency with Microsoft Word, Excel, Outlook, Access, PowerPoint and Spreadsheet, as well
as Hardware and Software. Fluent in both written and verbal Spanish
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