Customer Service Representative
Resume:
Chicago, IL ***** Phone 312-***-****
E-mail *******@*****.***
Crystal Black
Objective:
To secure a position as a Customer Service Representative utilizing my
related experience to contribute to the expansion of business development,
productivity, increase revenues, and achieve career enhancement.
Skills Profile
Excellent interpersonal, communication, and organizational
skills
Handle irate situations with a great deal of professionalism
Cash handling experience
Pleasant speaking voice
Ability to type 35 - 40 words per minute
Keyboard and computer skills include (Word, Excel, Access,
PowerPoint
and Outlook)
Clerical duties such as filing, typing, and answering telephones
Employment History:
Exelon Corp
6/08 - 7/09
Account Payable Clerk
Open mail, sort, and batch mail daily by 35 singles and multiples, scan
mail.
Process invoices in batch manger. Process automation batches 35 to 70
invoices.
Process special batches (next day pay, same day pay, 1000 pages, EDI,
unenterables.
Mail out mail back (incomplete invoices)
Exelon Credit Card program
Answering phones, Checking and answering emails for the inquiry line
Processing Credit Card Application. Credit limit increase forms, account
profile updates,
Assist customers with information for Concur Out of Pocket Expense System
Assist with creating Out of Pocket Expense reports, adding delegates to
profiles
Helping submit and approve reports as well as submit report on their behalf
Creating /updating code blocks in Concur
Pvs Chemical Solutions 09/07
- 05/08
Account Payable Processor
Open, sort, and date stamp mail.
Significant amount of sorting and filing of invoices, check copies, and
other Accounts Payable documents.
Prepare payments for mailing by stuffing each envelope with the invoice
advice and vendor check.
Review the payment information on checks for accuracy prior to
distributing or mailing checks to vendors.
Citiwide Financial LLC 12/
06 - 08/ 07
Customer Service Rep / Loan Processor
Loan processor for 20 loans officers that produced up to 50 loans a month.
Communicated with Lenders and loan officers to run smooth real estate
transactions.
Shopped lenders to find the perfect home for loans for potential/existing
homeowners.
Specializing in Subprime lending.
CNB Financial Corp.
09/02-11/06
Receptionist/ Loan Processor
Established and expanded clients based resulting increased revenue.
Assist loan officer on large and medium size accounts to provide technical
and problem
Solving support services.
Obtain and in-depth knowledge of all products which broaden the scope of
services
provided.
Perform processing and administrative duties as well as receptionist
duties.
Train loan processor with extensive knowledge of calyx point, genesis 2000
and DU/LP
Education :
2010 Midwest High School
Reference available upon request
Contact this candidate