Manager Project
Resume:
Robert Hughes
*********@*******.***
Professional Summary
Result-oriented professional with a concentration on writing business
requirements, use cases, functional specifications, gap analysis and
implementation of business system applications. Roles include Assistant
Vice President, Team Lead, Sr. Business Analyst, Project Manager,
Purchasing Manager, Special Projects, Information Services Manager and
Systems Coordinator. Major areas of responsibility include acting as
liaison between business units and IT, software vendor management,
requirements gathering and documentation, project planning, execution, and
resource allocation. Other skills include designing hardware
configurations, ITIL Service Support discipline areas, implementation
consulting and training business professionals on use of business systems.
Skill Set
Business Analyst Vendor MS Project MS SQL
Applications
ITIL Service Web Applications MS Visio Oracle 9i, 10g
Support
SDLC Release Business Objects Remedy
Management
Project Management Change Management Crystal Reports Heat
Hardware UML DB Artisan
Configuration
Work Experience
Mountain States Pipe and Supply
Consultant / Mar. 2010 - Apr 2010
. Successful reconfiguration of MobileFrame application, database, and
Servman Enterprise application. Revitalized project Dynamic Data
Entry's and tasks for handheld workflow schedules.
. Revised configurations on Motorola MC75 handheld devices to enable
consistent mobile data synchronization.
W. J. Bradley Mortgage Capital Corp
Consultant / Feb. 2009 - Sept 2009
. Customized Calyx Point Center loan processing application per new
business model. Established, provisioned and directed IT
infrastructure for new branch installation initiatives by expediting
installation of T1/DSL circuits, POT's lines, inside cabling
contractors, VOIP phone systems, desktop hardware and software.
Created and catalogued hardware/software profiles for branch
operations. Initiated and developed volume licensing programs for
Microsoft and Trend Micro antivirus software. Established IT vendor
channels and negotiated lines of credit.
Lehman Brothers Bank, FSB
Mar. 1999 - Nov. 2008
Assistant Vice President
. Supported and modified 95 applications across multiple business
partners. Rehabilitated legacy applications, SQL databases and
performed the duties of writing business requirements, use cases,
functional specifications and gap analysis in the planning and
implementation of a vendor portal application. Managed projects for
hardware and software updates for Sarbanes Oxley applications, per
firm's ITIL Service Support guidelines. Managed relationships with
firm's technology vendors in tandem with firms IT infrastructure teams
to provide best practice SDLC technology refresh.
Team Lead
. Managed 11 team members of Technology Shared Services Group. My team
developed and strengthened .NET, Java and vendor applications
employing SQL and Oracle databases. Team streamlined applications via
firms ITIL Service Support guidelines and tightly planned release
processes. My team was responsible for new application design,
development and hardware configurations working closely with firm's
infrastructure teams and vendors to recommend new hardware and
database configurations.
Senior Analyst
. Interpreted and established policies and procedures for the Sarbanes
Oxley application implementation of the SBO vendor application.
Software was one of the firm's top tier, mission critical
applications. The firm was one of the nation's largest Master
Servicers of residential mortgage-backed securities with a portfolio
greater than $200 billion. Managed project for new server
configuration upgrade.
. Developed electronic process for ITIL Service Support change
management standardized methods and procedures. Process cleared nine
previous audit issues and averted downgrade of firm's credit rating.
Purchasing Manager / Special Projects
. Developed and maintained purchasing channels for IT in support of the
Mortgage Capital Division for software and hardware and licensing
agreements. Established and interpreted policies and procedures for
purchasing and internal distribution. Configured and prepared major
infrastructure purchase requisitions in conformity with the
established procedures.
. Prepared and reviewed major purchase requests received for
presentation to Senior IT Management. Directed and coordinated major
deliverables for internal IT infrastructure projects, including build
out of data center. Monitored and maintained a perpetual inventory
control and records system. Prepared nationwide printer maintenance
contract in support of regional and corporate sites.
. Developed reporting statistics for PBX and network issues. Managed IT
shipping and receiving, vendor management, RFPs, PO generation,
logging and tracking of items, asset tag generation and management.
Documented and implemented processes and procedures for acquisition of
new IT assets and services.
First Mortgage Investment Co
Information Services Manager / Apr. 1992 - Mar. 1999
. Managed, provisioned, and supported IT hardware/software for corporate
servicing and branch production.
. Successful implementation of Contour, ALE Systems and DynaTek Mortgage
Lending Systems.
. Successful implementation of automated underwriting applications.
Company was a pilot site for Freddie Mac's rollout. Site Contact for
the following government agencies applications, Fannie Mae, Freddie
Mac, Ginnie Net and Echo. Prepared yearly HMDA report.
Victoria Mortgage Co
Systems Analyst 1 / Jun. 1988 - Apr. 1992
. Successful conversion to FiTech Mortgage Lending System package for
managing loan origination and production process
. Successful implementation of FiTech Mortgage Option package for
hedging MBS portfolio.
. Developed and supported database applications for assumption and
document shipping departments. Provided systems support for Netware
and LAN Manager Networks, AS400 and satellite communications.
Purchased and configured PC's, peripherals and software.
Missouri Valley Investment Co
Systems Coordinator / Aug. 1986 - Jun. 1988
. Successful implementation of FiTech Mortgage Lending System package
for managing loan origination and production process. IT contact for
the following mortgage agencies and their applications, Fannie Mae,
Freddie Mac, Ginnie Net and Echo.
Certifications
Project Management Certification
Career & Technical Education
Arapahoe Community College, Littleton, CO
Education
Northern Illinois University, DeKalb, IL
B.A., Economics
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