Customer Service Information Technology

Eric R. Raphael

* ******* ***** ***** ******: 516-***-****

Westbury NY 11590 ****.*******@*****.***

Objective Experienced information technology professional

looking to optomize and implement new ideas and

strategies to improve work productivity.

Experience

Wellpoint Inc. Wrote plans and ensured compliance with current

Melville NY HIPAA guidelines and rules.

Position: Senior IT Created training documentation and assisted in

Quality Analyst the traiing of new hires.

Excellent analytical troubleshooting and

12/03 - 6/09 communication skills.

Cablevision

Farmingdale NY Achieved high marks in producticity handling

Position:IT Help Desk over 150+ calls a day for the Optium brand

09/00 - 05/03 online network which services the tri-state

area. Resolved complex issues while providing

exceptional customer service.

Troubleshooting network connectivity, router

setup, email setup, tcp/ip issues, and windows

software related questions.

Other duties included assisting customers with

billing and account issues.

Education Long Island University: C.W Post Campus

Computer Science

GPA: 3.5

Relevant coursework includes: Database

Fundamentals, Network Client/Server, Programming

Certifications: A+ Certified (05/09) Network +

(08)

Qualifications Operating Systems: Windows 9x/2000/XP/Vista/7/NY

Mac OS 8 and above, Mac OS Server

Linux (Ubuntu) Unix, Dos

Productivity: MS Office, Lotus Notes, Open

Office, MS Exchange and Exchange Server

Hardware: PC (IBM), Apple, Routers (Cisco, 3com,

Netgear), Hubs, Laptops & Workstations, Novell

Server, Raid, SCSI, Network

Printer/Copier/Scanner

Technical level on all mentioned proficiencies:

Expert

Affiliations Rare Form Productions LLC

www.rareformnyc.com

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