Project Manager Management
Resume:
Karen D. Knudsen
Valley Center, CA 92082
Summary of Experience
Leadership
Global Technology Program and Project Management
Program Supervision of 80 Technical and Non-Technical Staff Members and Management
Teams
Technology Department Assessment and Re-Organization
Team Building and Mentoring
Technology Vendor Relations
Local Community Relations
Technology
Fifteen Years Experience of Local and Global Area Network Management
Five Years Technology and Project Management Instruction and Mentoring
Business Needs
ISO 9001, SOX, COBIT, ITIL, Six Sigma
Corporate Business Planning, Projection, and Needs Analysis
Technology Assessment, Analysis, Project Planning, Implementation, and Follow-Up
Information Technology Vendor Relations
Local Community Relations
Certifications
ITIL v3 Foundation Certified
Knudsen, Karen D. Resume ************@*****.***
Microsoft Certified Professional, Windows NT 4.0 Server, 1/98
Microsoft Certified Professional, Windows NT 4.0 In the Enterprise, 3/98
Microsoft Certified Professional, Windows NT 4.0 Workstation, 6/98
Professional Experience
Unisys Corporation
Program and Project Manager, 3/01 – 4/09
Global Team Leadership as the Configuration Project Manager implementing ITIL processes, BMC CMDB and
configuration management policies and procedures for our internal infrastructure; Global Program Manager for 18
technology responsibility transition projects with North America, European, Asia Pacific, and Southern American
teams and the India operations center- All projects are information technology infrastructure support, including:
Global LAN\WAN support Global Server and E-Mail support, Global network and server monitoring, Global
patch and software deployment, and other infrastructure services.
Other responsibilities have included: server systems management and support (Windows 2003, 2000, NT, and
NetWare 3.12); Server statistics and metrics reporting, Domain migration; Document controls, SOX Document
reviews, COBIT framework compliance, ISO 9001 Lead Auditor; Windows 2000 AD Policy Administration
including security and software installations; administration of local web based IT newsletter; coordination with
Unisys University to develop training plans, coursework, and instruction for local users; Leadership of the site-
wide disaster recovery testing and documentation process and execution.
ACS Services, Inc.
Principle Computer Scientist/LAN Manager, 11/98 – 8/00
Technology Department Management and Development which included managing a 100 user LAN, two
IntraNetWare and two Windows NT 4.0 servers. The design, implementation, and support of LAN/WAN
infrastructures for our military and commercial clients. Lead the Year 2000 readiness and compliance testing of
LAN. Budget and upgrade the Novell LAN infrastructure and the Lotus Notes Servers. Ensure connectivity
within the corporate WAN infrastructure. Researched and provided business case scenarios, which led to the
change of equipment venders and provided the cost analysis that supported the installation of the current network
upgrades. Responsible for the upgrades and smooth operation of the center’s telephone systems. Instilled
superior work ethic within support team of professionals; able to organize, prioritize and execute a comprehensive
work schedule amidst a very fluid, dynamic working environment; able to mold a customer support team that is
responsive to customer demands with a cordial, helpful attitude.
Sharp HealthCare
Knudsen, Karen D. Resume ************@*****.***
Systems Analyst, 3/97 – 11/98
Technology operations management while responsible for the Chula Vista and Cabrillo area networks that
included two NetWare file servers and 600 users. Work with eight team members supporting 44 NetWare file
servers with 5,000 users and 10 NT 4.0 file servers; various T1 connections, Cisco routers, and catalysts, 3Com
hubs and switches. All hardware/software installations on Compaq file servers including: IntraNetWare 4.11,
Windows NT 4.0 Server; RAID systems upgrades, and backup systems installation and maintenance.
AIDS Foundation San Diego
Director of Information Systems, 7/96 – 3/97
Leadership and Technology Management within a non-profit environment while managing a 60 node, three
Netware 3.12 file server WAN. Responsible for $120,000 year budget, grant writing and reporting, Internet
access, manage Centrex telephone system and cabling. Developed community relationships to secure equipment
donations; all end user support and training, hardware and software installations/upgrades, and network
documentation. Managed up to five I.S. volunteers and several vendor relationships.
Clonetics Corporation
Manager of Information Systems, 6/94 – 7/96
Technology Management of a 65 node NetWare 4.1 network and peripherals. Conducted product proposals and
cost comparison analysis. Projects included: evaluation, design, creation, implementation of 160,000 record
inventory system and product testing/status database; analyze and design inventory/accounting bar-code tracking
and verification system; upgrade NetWare 3.11 to 4.1 and install new server hard drives; assist Director of
Finance with year-end inventory and costing by creating costing, inventory usage, and product success rate
reports; and install all new hardware and software.
Military Service
U.S. Air Force Reserve
Strategic Aircraft Maintenance Specialist, E-4, 8/87 – 11/88
Aircraft maintenance and recovery for flight scheduling, periodic inspections and maintenance as required;
Transferred to inactive status 11/88.
References
Janie Gordon – Former Director at Unisys Corporation, ***********@*****.***
Knudsen, Karen D. Resume ************@*****.***
Jon Martin – Former Manager at Unisys Corporation, **********@***.***
Jim Nocero – Former Co-worker at Unisys Corporation, ******@*******.***
Other references available upon request
Knudsen, Karen D. Resume ************@*****.***
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