Project Management

Ramkumar Kashyap

PHONE: 416-***-**** ( **********@*****.***

Summary - CRM and Business Intelligence

A Senior Solution Architect with six years experience providing innovative,

award winning CRM and Business Intelligence solutions in Public Sector,

Pharmaceutical and LifeSciences, Telecommunications and Utilities. Covered

all functional and technical aspects on Request for Proposals on projects

from $2million to $48 million covering requirements from hardware,

software, solution, resourcing and budgeting. Providing quality leadership

in managing technical teams to deliver solutions that meet strategic

business initiatives. MBA from Rotman School of Management, University of

Toronto.

Expertise Highlights

Siebel/OBIEE System Integration and Delivery

Project Management Infrastructure Planning and Sizing

Business and Functional Analysis Systems Security & Disaster Recovery

CRM/Analytics Strategy and Planning

Solutioning Testing/Scripting/Documentation

Service Oriented Architecture (SOA)

Professional Experience

Pradyun inc - Mississauga 2004 to Present

Skura Corporation 2005-2008

Solution Architect

Designed and implemented Colon Cancer InScreen screening program at Cancer

Care Ontario using Siebel Public Sector CRM framework, Informatica for ETL

and Microstrategy for reporting. The solution interacted with various

Ministry of Health and Long Term Care (MOHLTC) databases such as the

Registered Persons Database (RPDB), the Laboratory Reporting Tool (LRT),

Colonoscopy Interim Reporting Tool (CIRT), Ontario Laboratories Information

System (OLIS) and Ontario Cancer Registry Information System (OCRIS).. The

InScreen project was HIPAA and HL7 2.x/3.0 compliant. Project was awarded

the ITAC award for Healthcare Informatics.

Designed and implemented Laboratory and Waterworks Information Systems

(LWIS) for the Ministry of the Environment, Ontario. The solution was a

first to utilize the Siebel CRM framework to implement Inspection,

Compliance and Case Management. The project was showcased as a best

practices implementation for Public Sector in Siebel World.

Acted as subject matter expert (SME) for the Ontario Ministry of

Agriculture, Food and Rural Affairs (OMAFRA) inspections division. Provided

expertise in infrastructure architecture, software and hardware sizing,

case management and compliance, incident management, reporting and

analysis.

Gathered and assessed needs from internal business units; conducted

workshops and facilitated Joint Analysis and Design (JAD) sessions.

Managed teams of four to twenty developers, configurators, and data and ETL

specialists.

Analyzed all aspects of project including business requirements, fit gap

analysis, legacy data migration, hardware sizing, performance tuning, and

testing

Documented functional requirements, fit-gap, design, workflows, data

mapping.

Designed and implemented Sales Force Automation (SFA), Key Account

Management, Clinical Trial Management Systems (CTMS), Territory Management

and Alignment, Reporting and Dashboards for Pharmaceutical, Biotech and

Lifesciences clients.

Documented complete testing methodology from unit testing, integrated

testing, performance and load testing, and user acceptance testing

Conducted knowledge transfer sessions for the technical support teams to

ensure smooth transition once applications went live

Provided 2nd tier and 3rd tier support for production issues

CGI - Markham 2002 to 2004

Technical Lead/Senior Consultant

Worked closely with Bell Business analysts and end users to understand

business requirements and architect optimal solutions

Conducted walk-throughs and code reviews with Bell IS/IT specialists

Conducted client interviews and workshops to understand Call Center

requirements, call volumes, processing times

Writing Business Requirements Definitions (BRD), System Requirements

Specifications (SRS), and design documents for the client.

Responsible for sizing the development, QA, Apptest, User Acceptance

Testing (UAT) and production.

Created program and project WBS. Level of effort and cost estimation for

program and project.

Key member of team responsible for developing and fostering a mentoring

program for new hires

SPatial DImensions Inc - Bridgewater/Oakville 1998 to 2002

Principal Consultant

Built prototype to demonstrate Call Center Solutions using Siebel 99 with a

subset of ACN Energy customers. Customers for Baltimore Gas & Electric

(BGE) were chosen. Client information was stored in an LDAP server

Established link from Siebel 99 to Oracle Financials for Customer tracking,

billing issues, payment information and payment issues, new service/s,

terminating service/s

Implemented Oracle Financials, with secure integration to multiple utility

companies using WebMethods, EDI

Implemented online bill payment and presentment system which was integrated

with Oracle Financials

Conducted audits for Y2K compliance

Designed and developed B2B netmarkets application for the Paint and

Chemical industry.

Education

Rotman School of Management- Toronto

Masters in Business Administration, 2007

Technology Summary

Certification Siebel Certified Consultant 7/2000, Siebel Analytics Server

s: Architect, Achieved PMP designation in 2003, Masters

Certificate in Project Management

Applications: Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer,

Siebel Tools, Siebel Analytics/OBIEE, Microsoft Project,

Microsoft Visio, Igrafx, Sparx Enterprise Architect, ERWin,

Microsoft Access, Microsoft FrontPage, Microsoft Office

Methodologies Siebel eRoadMap, Rational Unified Process (RUP), PMI, Zachman

: Architecture Framework, Knowledge of TOGAF 8.1.1/9.0

Systems: Windows, Linux, Solaris,

Languages: Javascript/eScript, SQL, PL/SQL, CSS, PERL, Python, HTML,

Visual Basic and Visual Basic for Applications (VBA)

Currently have Reliability Clearance for Federal Government.

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