Customer Service Quality Control

Location:

Posted:

July 01, 2010

James Loehmann

Jacksonville, Florida 32244 Email: **********@*****.***

Profile of Qualifications

Experienced professional of 30 years in distribution, with 23 years of managerial experience;

responsible leader with excellent communication skills, high profile customer service, strategic

planning and excellent team building skills.

Operations Manager Southeast Unloading: (April 2002-March 2009)

• Maintained a high quality operation which included, payroll, safety, customer service,

Hiring and terminating of employees, running and creating reports for operations and our

customers on excel spreadsheets, and maintaining and updating an access database with vital

information that served our company as well as our customer base.

• There were 31 associates under my management.

• Responsible for setting up new sites with site evaluations, training new Operation Managers,

making changes or modifying organizational structures, pricing and pay scales.

• The site I managed was voted Site of the Year in 2007.

• This site was the designated training site for Operation Managers. When a new site opened or a

new position became available Operation Managers were usually promoted based on my

recommendations.

Publix Supermarkets Distribution Center, Jacksonville, Florida :( June 1977-January 2000)

Department Head (June 1988-January 2000)

• Trained and counseled new and old associates from job orientation to job responsibilities within

the distribution center.

• Responsibilities included weekly payrolls, hire and terminate, quality control, time management

of supervisors, inventory control, set averages and percentages, issued store credits, and

guaranteed high quality service to our retail stores.

General Warehousemen: (1977-1988)

• General Warehouse duties including, unloading, selecting, loading, driving a forklift and driving a

tractor trailer before getting into management, all within the Publix Distribution Center.

Professional Affiliations

• Jacksonville Chamber of Commerce Board of Directors (2006-2008)

• Active with the Chambers Scholarship Golf Tournament (2003-Present)

• Active member in West Christian Advent Church(1999-present)

• Active Volunteer for The Players Championship of 18 years.(Active)

Education

Florida State College of Jacksonville, Jacksonville, Florida

A.A.S. Degree, Business Administration (June 2010)

G.P.A : 3.2

Basic Leadership Training 2/15/1989

Advance Leadership Training 2/14/1999