Customer Service Manager
Resume:
Angela M. Andux
Davie, FL 33317
***************@***.***
TRANSPORTATION SPECIALIST
Summary of Skills:
Dedicated professional with over 5 years Dispatch experience in the
Petroleum Industry, over 6 years Customer Service.
Extensive knowledge of Miami Dade, Broward and Palm Beach Counties.
General knowledge of St. Lucie, Martin, Indian River and Lee Counties.
Awarded Quality Employee of the Month 4 times in 2001, 2002, 2003 and 2004,
in addition Nominated for the Chairman's Award in 2004.
Proficient in MS Word, Excel, Outlook and QuickBooks. Skilled in 10-key,
operating multi-lined telephones, Internet, Learning use of PowerPoint.
Familiar with use of GPS Systems such as TeleTrac, and Cadec.
Results driven, developed and implemented a new dispatch format, increasing
productivity time by 52%, and decreased the use of office supplies by 12%.
Handled over 2000 customer service inquiries a month.
Consistently in the top 15% of Performers.
Ability to reconcile large masses of information, resulting in accurate
results.
Proven ability to get the job done quickly, properly, and safely the first
time through Smith System, and Six Sigma training.
Typing speed of over 45 wpm.
Highlights of Experience:
o Management of up to 130 drivers.
o Knowledge of DOT Rules and Regulations, ensured company compliance with
both. In addition, maintained truck files including scheduling equipment
for their annual and 5- year inspections, as required by law.
o Filed and Researched Bills of Lading for all Customers, followed up as
necessary.
o Data Entry for Billing and Payroll Purposes.
o Dealt with local authorities following accidents. Prepared documents and
reports for the Terminal Manager as required by the company.
o Solely responsible for terminal's nightly operations.
o Assigned trainers as needed for "new hire" employees and faciliated
training for up to 20 people at a time.
o Maintained inventory for all Amerada Hess stations from Florida City to
Sebastian, and into Bonita Springs, FL, Selected Murphy Gas Stations.
o Trained in collection actions and negotiations practices.
o Coordinated the transporting of over 300 loads of petroleum products, per
day, out of Port Everglades.
Work Experience:
L & C Transport Dispatcher/ Office Manager Ft. Lauderdale, FL 5/2009-
7/2010
MJD Trucking Dispatcher Ft. Lauderdale, FL 5/2008-3/2009
Kenan Transport Lead Dispatcher Ft. Lauderdale, FL /2006-5/2008
City Furniture Customer Service/Dispatcher Tamarac, FL 8/2005-4/2006
American Express Customer Service Sales/New HireTrainer Plantation, FL
2/1999-2/2005
Education:
McArthur High School - Hollywood, FL 8/1994-6/1998
Diploma
Security Clearance
Transportation Workers' Identification Credentials Expires
6/2013
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