Customer Service Sales

Susan "Becky" Purcell

**** ******* ***** ****, ******, AL 36830

706-***-****

*******@******.***

HIGHLIGHTS OF EXPERIENCE:

. Enthusiastic and self-motivated professional with experience in

customer service, management, and accounting

. Experienced and goal-oriented with a track record of consistently

meeting and exceeding established goals and objectives related to

management, training, and client relations

. Motivated and ambitious with excellent interpersonal communication,

relationship management, and presentation skills

. Extensive experience in Customer Service/Sales, Sales Tax Reports,

Accounts Payable, Accounts Receivable, Payroll, Inventory, Delinquent

Accounts Collection, and Employee Earnings Reports

. Proficient in MS Word, Excel, Quick Books, and Internet Explorer

RELEVANT EXPERIENCE:

Assessor, Georgia Quick Start, West Point, GA, 2010 - Present

. Assess candidates on state-of- the-art simulated work-stations to

determine job readiness

. Train Kia pre-employment applicants on the importance of Personal

Protective Equipment

. Record assessment data on hand-held computer for evaluation at Kia

Headquarters

Administrative/Clerical/Scholarships, Auburn University, Auburn, AL, 2010

. Provide administrative assistance to Department Head and Chair in

Civil Engineering

. Maintain scholarship applications; mail letters of receiving

applications, create/maintain Excel spreadsheets of scholarship

applicants for scholarship committee review; mass mailings of final

scholarship letters to scholarship approved students

. Assist students with advising; assist students and faculty with E-Day;

coordinate special socials for department

. Maintain spreadsheets of individual/corporate contributions to

department along with mass mailings of thank you letters

. Maintain, copy, and distribute new faculty search applications for

department; create tables for faculty search committee

. Receptionist duties including: fax, scan, copy, file, answer multi-

line phone for department, maintain and order supplies for

department, and disperse departmental mail and packages; maintain

departmental boards of current job availabilities

. Package, create labels, and manage pickups for departmental shipping

. Create documents for assistant department head such as assignments,

exams, quizzes, syllabi

Administrative/Clerical, Auburn University, Auburn, AL, 2009 - 2010

. Provided administrative assistance to Communication Disorders

Department for 17 Professors

. Scheduled clients for 2 Audiologists and 6 Speech Pathologists

. Performed clerical duties; receptionist, faxed, copied, answered

multi-line telephone for fast-paced clinic, customer service

. Compiled new client packets for mailings

. Responsible for client payments/receipts/cash flow

Manager/Owner/Customer Service, Nita's Flowers & Gifts, LaGrange, GA, 1985

- 2008

. Skilled in all aspects of running a business: delegating tasks,

managing/supervising employees, implementing procedures, and running

day-to-day operations

. Increased corporate accounts from approximately 30 clients to 155

. Directly responsible for inventory, hiring and training of all

employees, safety implementation, payroll, monthly sales tax reports,

quarterly employee federal wage reports, collection of delinquent

accounts, website design and management and billing and accounts

receivable; cash register reconciliation; daily bank deposits; credit

card terminal batching

. Used tactical direction in regards to pre-sales activity, process

support, and organizational structure in supporting sales and

customers

. Revamped billing by implementing a computer system that would handle

accounts payable, accounts receivable and profit/loss ratio

Administrative Assistant, Sunnyside Baptist Church, LaGrange, GA, 1983 -

1985

. Responsible for coordinating the church calendar; handled all

reservations for events, summer programs, and administration meetings

. Handled scheduling personnel, hired employees, and organized and

managed the accounting system

INVOLVEMENT:

Past Member of the LaGrange Chamber of Commerce; American Red Cross Blood

Drive Volunteer; United Way Campaign Volunteer

EDUCATION:

B. A. in Business Administration, LaGrange College, LaGrange, Ga.

References available upon request

Contact this candidate