Customer Service Manager

AMY E. LIPPIS

**** ********* **., #***

Carlsbad, CA 92008

720-***-**** ***.******@*****.***

SUMMARY OF QUALIFICATIONS

• 5+ years managerial experience for natural grocery store and pharmacy.

• Consistently meets or exceeds aggressive sales goals.

• Effective communicator; builds lasting client relationships.

• Excellent interpersonal skills; works cross-functionally with all company departments.

• Adept at multitasking and decision making in a dynamic environment.

• Marketing coordinator; actuates/implements promotional events.

• B.S. in Human Nutrition and Dietetics.

PROFESSIONAL SUMMARY

PHARMACA INTEGRATIVE PHARMACY, Seattle, WA 2005-2010

A pharmacy offering traditional pharmaceutical and alternative treatment options under the expertise

of licensed Pharmacists and Holistic Practitioners.

Inventory Manager (2009-2010)

Managed Inventory Control Cycle for 500+ vendors.

• Managed order procurement, receiving, invoice processing, returns and credits.

• Achieved aggressive gross margin goals and optimized stock levels using Just-In-Time

ordering.

• Prepared monthly inventory reports for accounting department.

• Partnered with vendors and category managers to optimize product mix for store.

• Supervised scan integrity function and pricing accuracy for all products in store.

• Acted as Store Manager in Store Manager’s and Assistant Manager’s absence.

Store Manager (2005-2009)

Managed staff of 10-15 team members and all daily retail operations of 3 rd busiest store of 22 store chain.

• Responsible for recruiting and staffing logistics; training/development, performance management,

succession planning.

• Consistently achieved or exceeded budgeted sales and contribution goals.

• Oversaw all aspects of store financial operations; labor, expenses, sales and margin.

• Participated in yearly budgeting process; sales/expense forecasting and strategic planning.

• Collaborated with category managers on pricing strategies; competitive price shopping and

analysis.

• Trained staff in consultative selling.

• Marketing Coordinator; networked to build brand awareness, actuated/implemented promotional

events, created/distributed collateral.

• Devised tool to capture consumer trends and insights intended for use in corporate customer

rewards program.

• Highlight of Achievement

• Consistently increased sales by 12% annually.

VITAMIN COTTAGE NATURAL GROCERS, Colorado Springs, CO 2004-2005

A full service natural grocery store chain, specializing in everyday low prices and personalized

customer service.

Store Manager (2004-2005)

Led staff of 15-20 team members in daily retail operations of fast paced natural foods store renowned for

efficient and friendly customer service.

• Responsible for recruiting and staffing logistics; training/development, performance management,

succession planning.

• Managed all aspects of daily retail operations; staff scheduling, cash reconciliation, inventory

control, ordering and price integrity.

• Monitored labor, expense and purchasing budgets.

• Interfaced with vendors to secure product pricing and promotions.

• Conducted monthly staff meetings and safety seminars.

• Highlight of Achievement

• Increased annual sales by 23%, despite competitor’s store opening.

Assistant Store Manager (2004)

• Assisted Store Manager in all store operations including recruitment, employee training and

performance evaluations.

• Acted as interim Store Manager; oversaw daily retail and financial operations.

• Provided customer service and sales leadership.

JEFFERSON COUNTY WIC PROGRAM, Lakewood, CO 2000-2004

Government subsidized supplemental food and nutrition education program targeting low income

Women, Infants and Children (WIC).

Nutrition Educator/ Outreach Coordinator

• Provided ongoing nutrition education and counseling to low income families.

• Taught Prenatal Nutrition/ Program Orientation group classes.

• Maintained confidentiality with client records and communications; HIPAA compliant.

• Autonomously managed all aspects of satellite clinic; file maintenance, patient caseload, program

referrals.

• Coordinated and executed program outreach efforts; collaborated with ancillary government

agencies for client referrals.

•

• Highlight of Achievement

• Awarded “WIC Educator of the Year”, 2004

education SUMMARY

B.S., Human Nutrition and Dietetics, Colorado State University, 1999

Certified WIC Educator, Jefferson County Department of Health, Colorado, 2000

COMPUTER SKILLS

MS Office Scan Genius/Living Naturally Taleo/Interview Exchange

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