Customer Service Sales

JAMES L. WILKERSON

*** ********* ****** #*

Passaic, New Jersey 07055

(h) 551-***-**** (c ) 305-***-****

*********@*****.***

CAREER SUMMARY

Versatile collections professional with over 17 years commercial and direct

collections with 10 years of supervisory experience. A natural leader with

outstanding collection skills and a solid understanding of local markets

and government regulations. Knowledge of domestic and international letters

of credit. Excellent organization and time management skills with a great

ability to multi-task. Effective working independently or part of a team.

Excellent written and verbal communication skills with solid interpersonal

and negation ability. Uncommon ability to build quality customer service

relationships and analyze financial information.

PROFESSIONAL EXPERIENCE

Wright Scott & Associates, Oxon Hill, Maryland

2007 -2010

Collections Supervisor

. Supervised a staff of 20 Collections Specialist

. 3rd party credit cards and defaulted automobile loans collections.

. Interact with internal and external customers as necessary to resolve

problems and expedite payments

. Follow-up within company specified timeframes on designated accounts

. Additional responsibilities included communicating and escalating

issues to the CFO, leading process improvement initiatives within

Accounts Payable, and assisting management in identifying and

implementing process changes in order to improve timelines of payment

while ensuring data integrity and compliance

. Strategic in reducing the DSO

. Negotiated and directed the collections of

accounts receivable

. Assisted Project Managers and Sales Managers with

project billing and invoicing.

. Facilitated work processes with all departments

to ensure better customer service

. Held quarterly accounts receivable meeting with

accounting, sales and billing department

. Prepared cash forecasting, month-end bad credit

reserve recommendations and write-offs

. Developed, planned and implemented section goals

and objectives for staff

ACA Recovery, Rochelle Park, NJ

2005-2007

Collections Specialist

. Collections of charge off debt for medical collection collections

. Managed collections on accounts 180 days past due

. Ensured timely and accurate processing of re-bills to the appropriate

insurance companies

. Negotiated and managed the settlement & payment arrangements, to

ensure maximum return on debt

. Managed redeposit of returned checks

. Provided suggestions for solutions to management

J. L. Wilkerson *********@*****.***

Pg. 2

JBC Legal Group, Bloomfield. NJ

2004 -2005

Collector

. Persuaded debtors to pay their outstanding utility bills

. Negotiated fees and terms of agreement

. Adhered to policies, procedures, and laws pertaining to Commercial

Collections

. Handled district court procedures, wage garnishment and post

judgment/garnishment collections

. Obtained bankruptcy and skip-tracing information on customers

. Set department goals and provided staff training

. Worked closely with collection attorneys on high profile or sensitive

collection situations

. Responded to legal department inquiries relating to bad debt write-

offs

. Prepare and distributed daily and monthly productivity and accounts

receivable reports

. Reported directly to the Team Manager

. Reviewed accounts to determine which ones would merit continued

collection or deemed charge offs

Direct Merchants Bank, Baltimore, MD

1989 - 2004

Collections Analyst

. Answered incoming calls from clients

. Follow-up on outstanding AR balances

. Researched outstanding items within company within specified

timeframes on designated accounts

. Ensured timely and accurate processing of re-bills to the appropriate

insurance companies

. Reviewed status of delinquent accounts and initiated collection action

by contacting each account according to due date

. Notified cosigners of delinquent account status

EDUCATION

William Paterson University, Wayne New Jerseys

COMPUTER PROFICIENCY

Word, Excel, Outlook, Internet Explorer, FACS Systems, CRS Systems, Auto-

Dialer

Oracle Database

Professional references available upon request

Contact this candidate