Customer Service Manager

Jason E. Hemenway

**** *** *** ***** * Lincoln, NE 68516 * 402-***-*****

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Professional/Mid-Management

* Strategic Planning * Project Management * Sales * Market Research

* Masters Degree of Management/Leadership

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16 Years of experience in professional office settings, including

insurance, customer service, banking and market research. Experience as a

manager, managing three operations units and twelve folks at an insurance

company focusing on life, health and annuity products. Master's Degree in

Management. Results-oriented, decisive leader with proven success in new

market identification and market research. Track record of increasing

sales and growing bottom line as well as spearheading six-sigma projects to

increase productivity and lower operations costs. Excel in dynamic and

challenging environments while remaining focused and pragmatic.

CORE COMPETENCIES

*Visionary Leadership * Sales * Performance

Management

* Goal Setting * Team Building * Customer Service

* Coaching * Analytical * Problem Solving

* Emotional Intelligence 93%

PROFESSIONAL EXPERIENCE

2009- 2010 Customer Service Rep Lead Dell/Perot Systems

- In first 60 days of employment was asked to spearhead and

train the entire unit and a new unit on a completely new

software and whole new procedural process.

- Gap in employment due to being downsized from a well-paying job and

using the gap to find comparable work and working as a full-time

graduate student on a Master's degree.

JASON HEMENWAY * PAGE 2

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2008. Unit Manager Lincoln Benefit Life

- As a Unit Manager at Lincoln Benefit Life, managing 3 separate teams

of 12 total team members. Administered all aspects of performance

management, day to day operations, and goal setting as well as

spearheaded a project to improve the overall productivity and lower

costs of the operations department specifically

dealing with developing a training program for

insurance agents to use a new software package.

2006-2007 Personal Banker Bank of the West

- Successfully acquired and maintained new clientele as a Personal

Banker, learned teller responsibilities and assistant Branch Manager

responsibilities.

2005-2006 Licensed Insurance Agent Ohio National

- A successful insurance agent at one time holding a Nebraska State

license, series 003, to sell Life and health insurance.

2001-2005 ACE certified Personal Trainer Sports Courts

of Lincoln

- As an ACE certified personal trainer, acquired over 100 new clients

for Sports Courts of Lincoln.

1994-2001 Sample Coordinator Gallup

Organization

- Successfully completed the largest sample coordinating project at the

Gallup Organization and was named co-sample coordinator of the year.

Education

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- B.A. of History, University of Nebraska-Lincoln, Lincoln, NE,

- M.A. of Management/Leadership - 3.97 GPA, Doane College, Lincoln, NE

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