Customer Service Information Technology
Resume:
Gilbert Mendoza
PO BOX ****
Chula Vista, CA ****2
***************@*****.***
Objective: Seeking a challenging position in the field of Information
Technology
Technical Skills:
> Network Development and Design
> LAN WAN TCP/IP Network Administration
> Install and upgrade client and server Operating Systems
> XP Pro, Vista, Server 2003 & 2008, Microsoft Exchange Server 2003
> Replace, Troubleshoot and Maintain internal/external PC components
> Thorough knowledge of routers, switches, and firewalls
> Working knowledge of Microsoft Office 2007
> Attention to detail and excellent problem solver
> Comfortable working alone or in a team environment
> Able to interface with customers, vendors, and peers
> Excellent interpersonal communication skills
Languages:
Bilingual: Ability to read, write and speak both English and Spanish
Education:
ITT Technical Institute, San Diego, CA
Associate of Science Degree in Information Technology - Computer Network
Systems, June 2010
GPA: 3.5
Employment History:
La Jolla Country Club, La Jolla, CA
Saute Cook
July 2007 - Present
> Preparation of food and service to members
> Provide excellent customer service in a time sensitive environment
VNet Professionals, San Diego, CA
PC Support Specialist
October 2008 - January2009
> Provided desktop and application support to customers on-site by phone
or utilizing remote access solutions, including (LogMeIn, RDP, Team
Viewer)
> Set up workstations with Microsoft Operating Systems ( XP Pro, Server
2003)
> Troubleshot and configured PCs including installations of Windows
Server 2003
> Email/phone follow up and correspondence with current customers to
ensure service level agreement specifications had been met
> Managed trouble ticketing system, including documentation and
established patterns in reoccurring technical problems
> Coordinated with vendors on customer repair issues
Contact this candidate