Customer Service Human Resources

JUDY RENFROW

Entrepreneurial Leadership

Business and Product Development

Operations and Infrastructure

**** ****** ****** **. ******, TX 75229 214-***-****

*********@*********.***

EXECUTIVE MANAGEMENT SPECIALIST

business development, marketing, corporate governance, contract and

regulatory compliance, legal,

risk management, human resources, employee benefits and customer service

413 HOLDINGS, LLC

Fort Worth, TX

Vice President, Shared Services

2008-2010

. Holding company with 600+ employees and annual gross revenues of $90M

with acquisitions in oil & gas; construction; manufacturing; and, steel

fabrication industries.

. Directed shared services (including risk management, legal, marketing,

IT, employee benefits, human resources, payroll and management

consulting) provided by holding company to operating entities, optimizing

organizational design to meet strategic goals

. Managed corporate and operational activities of a sports construction

company, a provider of running tracks and athletic fields for public and

private schools

. Led sports construction company through a restructure by creating a

strong management team, establishing new sales expectations and

streamlining operating controls

TEXAS GOURMET FOOD CONSORTIUM, INC.

dba IN THE DOUGH

Dallas, TX

Owner/President

2004-2008

. Owned and operated Dallas-based manufacturer of specialty gourmet foods

with national catalog accounts including Neiman Marcus, Williams-Sonoma

and Saks 5th Avenue

. Led business and product development, successfully increasing gross

revenues from $273K in 2003 to $628K in 2007 and EBITDA from $6K in 2003

to $76K in 2008

. Expanded our presence in the specialty gourmet food category with value-

added product development services, including the creation of exclusive

dishes and recipes for our customers

INFRASTUCTURE DEVELOPMENT CONSULTANT

2005-2006

FundCorp, Inc. Fort Worth, TX

. Facilitated relationship with investor group to complete investment

transaction for one of its operating companies

. Defined and implemented contract administration, project management

and organization-wide policies and processes

. Acted as COO of newly acquired company until executive management was

put in place

Employ America, Inc. Dallas, TX

. Re-organized company's infrastructure to fulfill a new contract for

administrative services involving coordination of government entities

with service providers in multiple locations

. Selected and implemented new payroll software system

AMERICAN STAFF RESOURCES

Dallas, TX

Executive Vice President/Chief Operating Officer

2000-2004

. Directed corporate and operational activities for professional employer

organization, a provider of outsource administrative services in over 35

states

. Managed P&L responsibilities, including profitability analysis, sales

build-up and monitoring of $16M budget

. Delivered quality client services through integrated management of

customer service, risk management, human resources, employee benefits and

payroll service departments

. Negotiated health insurance program for corporate and worksite employees

with premium increase 10% under national average

. Improved client retention rate to 5% better than industry average

. Increased worksite employees from 5,000 to 14,000 in 2 years through

effective marketing and service models

. Managed 50% client increase during a single quarter without additional

staff or quality gap

. Developed new client conversion process, greatly reducing client

termination within first 90 days after signing service agreement

EDUCATION

University of Texas, Arlington

BA, Political Science

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