Project Manager Training

Kay L. Bernzweig

Learning & Development Manager

Certified Project Management Professional

Conscientious, performance-driven, and adaptive Manager; offers 13+

years of learning development and training experience in various

industries providing highly valuable well-rounded skill set. Actively

motivates team members in order to best utilize their abilities;

continually demands participation and commitment to getting the job done

right the first time. Dedicated to producing successful business

relationships and effective training deliverables.

Proficiencies

o LMS & LCMS Software: SumTotal (Docent), Saba, Learnshare, Learnflex, &

ThinkingCap

o MS Office Suite, Photo Editors, MS Project, Visio, Front Page, Adobe

Acrobat, HTML, Report Writers, SnagIt, & web conferencing systems

o Instructional design and training planning, including audience and

needs analysis

o Accomplished writer with experiences in proposals, reports, and other

communications

o Experience in multiple industries, managing people, processes, and

projects

o Strong analytical skills, including interpreting customer business

needs and translating them to application and operational

requirements

Career History

Direct Energy, Dallas, TX March

2009 - February 2010

Manager - Learning & Development

Managed numerous team members during the implementation of technology and

compliance-related projects, developed/delivered training materials for

instructor-led training and e-learning endeavors, and designed/maintained

online knowledge bases; performed as service-tower approval manager for

all change management projects.

o Created new process designed to streamline the training and

documentation process across lines of business in North America in

efforts to save resources and increase speed of training deliverables

to the market.

Alliance Data Systems, Dallas, TX

Manager - Learning & Development

July 2008-March 2009

Managed team of course developers, technical writers, instructional

designers, and trainers for client-driven change deliverables, during

transition from outsourcer to in-house training team. (Alliance Data

sold contract to client, Direct Energy.)

Project Manager - Learning & Development

February - July 2008

Directed change process for training development and delivery across

multiple client bases, provided level of effort and pricing estimates for

training projects, and coordinated project timelines with SMEs, clients,

trainers, and multiple operational groups to execute timely training

programs. Managed teams in a matrix environment.

Created and executed internal systems and procedures for tracking

training deliverables. Implemented method to assist under-staffed team

in managing, nearly double the amount of deliverables, to keep the

company from having to hire additional staff members.

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Career History (Continued)

Training Program Developer September 2006 -

February 2008

Developed and maintained training materials for internal training

departments, call centers, and back-office staff across multiple

geographic locations.

Conducted train-the-trainer sessions for implementation of new training

programs, performed needs analyses while providing evaluation programs

for call center environment, and supported online knowledge bases for

multiple clients and internal users.

Trinity Workplace Learning, Dallas, TX

Project Manager / Implementation Consultant January 2001 -

September 2006

Managed implementation of customized e-learning and other distance

learning products for large-scale customers and provided expert-level

support for web-based learning-management system users.

Maintained account management relationships with key customers to assist

the ongoing gathering of feedback and uncovering new sales opportunities.

Conducted train-the-trainer and end-user training sessions for customers,

both live and via web conferencing, developed technical documentation,

generated project plans for internal and external projects, and managed

change order logistics, customer-driven enhancement requests, and

interpret such requests to software and content development staff.

o Increased account portfolios by nearly $100K and improved staff

performance to work more efficiently in producing deliverables.

Technical Support / Training Specialist, Operations February

1999 - January 2001

Designed and conducted technical training program for operations staff

and created and maintained online knowledge base and reporting tools for

internal and external users.

Managed installation project of 52-site electronic classroom locations

for interactive satellite broadcasts and handled logistics for large-

scale international live satellite events.

Interactive Training Network Coordinator, Satellite Communications

November 1996 -

February 1999

Managed integration of beta projects for interactive viewer response

systems and coordinated ad hoc events for Fortune 100 customers.

Hired and supervised field technicians, tracked equipment, generated

regular reports, and coordinated technical aspects of temporary and

permanent downlinks of 1000+ site networks.

Professional Volunteer Experience

Project Management Institute

Community Involvement Lead, Learning, Education & Development Community

of Practice

Board member with responsibility for volunteer and member recruitment.

January 2010 - present

Program Coordinator, Education & Training Special Interest Group

2008 - 2009

Academic Credentials

Bachelor of Arts, Communications, Southern Methodist University, Dallas

TX, 1993

Instructional Systems Design Certificate, The Training Clinic, Seal

Beach, CA, 2001

Project Management Professional (PMP) Certificate, Project Management

Institute, 2007

1305 Woodmoor Dr. Allen, TX 75013

214-***-**** ( *********@*****.***

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