Sales Customer Service

OBJECTIVE:

My ultimate goal is to provide top quality coaching and/or leadership in a

setting that will best use my years of experience, education, and strong

leadership ability.

CAREER SUMMARY

I possess over seven (7) years of management experience with four (4)

years concentrated on General Management in the Food Service Industry. I

also have managed in the retail field; I have specialized in sales,

recruiting, HR, and floor planning. Throughout my career in management, I

have flourished in varying leadership roles and providing solutions in

complex environments. My professional experience and academic training

makes me the ideal candidate

for a Management position

Sept 2006 - Present General Store Mgr/Unit Mgr, Waffle House Atlanta,

GA:

* Manage a 1 million dollar restaurant overseeing 20 employees on three

shifts.

* Ensure units are in compliance with State, Local and Federal

guidelines as pertains to Labor Departments, Health Departments and

OSHA regulations

* Coordinate numerous projects that are focused on steadily increasing

sales, service and production.

* Oversee all administrative functions including Profit and Loss Report,

payroll, recruiting, and training.

* Train new General Managers.

* District Relief Manager

* Serv Safe certified

Aug 2005 - July 2006 Sales Manager, Macy's Atlanta, GA:

* Manage a 5 Million dollar area increasing profits 10% higher than the

overall company.

* Created and implemented a stock room plan that increased sales 40% in

a period

* Manage Twenty-five employees ensuring Outstanding Customer Service.

* Trained new employees on POS terminals and selling techniques.

* Oversaw all administrative functions including payroll, recruiting,

and training.

* Analyze merchandise information, daily, period, and season sales

reports to better department sales and company business.

Mar 2003 - Mar 2006 Operations Supervisor, UPS Atlanta, GA:

* Supervise over "small sort" overseeing the proper handling of over

18,000 packages a day.

* Supervise over "secondary sort" overseeing the proper handling of over

70,000 packages to three belts a week.

* Oversaw all administrative functions including payroll, recruiting,

and training.

* Supervised over the largest load area in the Atlanta Hub were we

handled over 50,000 packages a week.

* Supervise 16 employees in my immediate area and over 25 on my side of

the building.

* Maintain a steady work environment to ensure an efficient start and

finish of the next shift.

* Trained new employees on how to load trailers and package handling.

* Trained new and old employees on the importance of working safely and

efficiently

Jan 2001 - May 2005 Helpdesk Technician, Clark Atlanta University

Atlanta, GA:

* Serviced faculty and staff with hardware and software issues.

* Serviced student body and computer labs.

* Help maintain campus network and campus wide migrations.

EDUCATION:

Clark Atlanta University 2005

Business Administration concentration in Marketing, B.A

3.0 gpa in major

TECHNICAL SKILLS:

Operating System: Windows 95, 98, Windows 2000

Professional, and XP

Software: MS 95, 97, 2000, office suites, office 2003,

office 2007, MS Exchange, Norton Ghost, MS Mail, Netscape,

MS Explorer and Internet package.

Hardware: IBM, Compaq, Mac, Toshiba, Dell, Hewlett Packard

and Clones: Desktop, and Laptop.

Hardware Printers: HP, Epson, QMS with Jet direct cards and

standalone with print servers.

Programming: Java and C++

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