Customer Service Management

JENNIFER LYNN OKONY

***** ********* *****, ******** *******, MI 48313

586-***-**** **********@*********.***

CAREER SUMMARY

Veteran Human Resource professional with experience in the areas of

employee relations, employment, training, HRIS, wage and benefits

administration, workforce management, records management, investigation,

dispute/grievance resolution, and EEO/AAP

10+ years of supervisory experience; includes employment/employee

relations office management and direct manufacturing supervision

Demonstrated information analysis, dissemination, and presentation

skills

Training/teaching credentials include course development, classroom

instruction, tutoring, and workforce training/development

CAREER EXPERIENCE

12/09 - Present CASE MANAGER, MichiganWorks! Automotive Career Transition

Center (via JVS Detroit) - Warren, MI

> Guide customers through the Trade Adjustment Act and Workforce

Investment Act benefits application process

> Conduct orientations for Trade Adjustment Act benefits

11/09 - 03/10 INSTRUCTOR, Dorsey Schools- Roseville, MI

> Developed lesson plans and delivered instruction in the areas of

Business Communications and Keyboarding

> Developed resource website for students, job seekers and business

writers

11/06 - 11/08 TRAINING ANALYST, UAW-Chrysler Technology Training Center

- Warren, MI

> Contributed to cost reduction of $275,000: In-sourced and performed

database management, analysis and customer support

> Supported 2007 UAW-Chrysler LLC negotiations: data

analysis/reporting, language review, and language implementation

> Administered Chrysler's Apprenticeship Program and advised on skilled

trade and apprentice contract provisions

> Administered National Employee Participation Council database

07/98 - 11/06 HR GENERALIST/HR PROGRAMS SUPERVISOR, Chrysler LLC -

Detroit, Sterling Heights, and Warren, MI

> Managed Employment Office activities at progressively larger

facilities: Detroit Axle, Sterling Assembly, Warren Truck Assembly

> Staffed third shift at Warren Truck: recalled/hired, trained, and

placed over 1000 employees during a three-month period

> Supervised employment services for up to 4500 active employees

> Developed & delivered hourly employee orientation program

09/97 - 07/98 PRODUCTION SUPERVISOR, Chrysler Detroit Axle - Detroit, MI

> Supervised 80 assemblers of rear wheel drive axles at Chrysler's

Detroit Axle Plant.

> Targeted metrics in the areas of safety, quality, delivery, cost, and

morale

09/95 - 09/97 EMPLOYEE RELATIONS SUPERVISOR, Textron Automotive,

MacDonald Molding Plants - New Baltimore, MI

> Supervised employment and employee relations at three facilities

> Acquired and managed talent

> Investigated and resolved employee disputes, grievances and government

agency charges

> Completed merit planning/budgeting

> Created exempt and non-exempt position descriptions

> Designed, implemented, and analyzed results of competitive wage survey

JENNIFER LYNN OKONY

13074 Stratford Drive, Sterling Heights, MI 48313

586-***-**** **********@*********.***

RECOGNITION

. Employee Self-Service Process Redesign- commended by Chrysler Business

Process Planning

. Effective Manpower Control - honored by plant management, Chrysler

Warren Truck Assembly Plant

. Special Retirement and Termination Programs Assistance - recognized by

Chrysler Corporate Union Relations

. Customer Service - recognized by UAW Local 140 leadership

EDUCATION

Completed

Master of Business Administration - University of Detroit Mercy - Detroit,

MI. Concentration in Labor Relations.

Bachelor of Science - Human Resource ManagemenT - Oakland University -

Rochester, MI.

Research Assistant - Human Resource Management and Accounting

Departments. Graduated with Department Honors.

Associate OF General Studies, Macomb Community College - Warren, MI.

Graduated Cum Laude

RELEVANT CERTIFICATIONS

Web Programming - Webmaster Level 1 Certificate, Macomb Community College,

2009

Diversity Awareness Facilitator Certification, UAW-Chrysler National

Training Center, 2008

Instructional Systems Design Certification, Macomb Community College

Workforce Development Institute, 2008

Chrysler Operating Systems, Chrysler Detroit Axle, 1997

Training Facilitator Certification, Zenger-Miller, 1996

SOFTWARE/SCRIPTING/PROGRAMMING EXPERIENCE

Standard Software Packages: Internet Explorer & Mozilla Firefox, Windows

XP / Vista, Adobe CS4 (Dreamweaver, Flash, PhotoShop, Professional),

Microsoft Office Suite (Word, Excel, PowerPoint, Access), Lotus Notes

HRIS Packages: PeopleSoft, CATS (Timekeeping & Attendance), Cognos

Impromptu (Query), Registrar, ADP/HR Partner, Kronos

Programming/Scripting/Database: HTML, CSS, JavaScript, VBScript, Visual

Basic, Oracle SQL Developer

VOLUNTEER EXPERIENCE

. Webmaster, Hazel Park Learn to Skate, 2009 - Present

. Instructor, Hazel Park Learn to Skate, 2002-2005

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