Customer Service Manager

Rhonda M. Griffin

**** ******* ** ( Pontiac, MI *8340(

248-***-**** Primary 248-***-**** Secondary (

******.*********@*****.***

Administrative Professional

0. 5 Year Experience Administrative with proven ability to communicate

and meet the needs of respective clients or customers.

0. Excellent office/clerical operations such as answering multi-phone

lines, data entry, dispatch files to appropriate office, fax, copy,

sort mail, reserve appointments, run errands, and take messages.

0. Currently a Volunteer for Resource Network I assist customers with

job search, make inbound and outbound calls, and enter data in

computer, filing and customer service.

AREAS OF EXPERTISE

-RELIABLE AND -Microsoft Office - Problem Solving

DEPENDABLE Suites techniques

-Recruitment - Type 45 WPM - Conflict Resolution

- Self-Starter - Retention Follow-up - Independent Worker

-Team-Driven - Possess organization skills - Detailed oriented

Professional Experience

ADECCO TRANSPORTATION, AUBURN HILLS, MI

Staffing Specialist, 12/2009- 3/2010

Entered payroll into company's computer in charge of picking up time cards

from location.

Reviewed files, records, and additional information needed to ensure

company and employee had all proper documentation and information.

Recruited candidates for new or existing orders.

Problem solved any issues that may have occurred from client or employee

and handled in timely manner.

In charge of hiring and placing employee at required position that was

needed.

Spherion Staffing, Auburn Hills, MI

Customer Service Representative, 02/2008 -05/2008

Communicated with customers, employees, and other individuals to answer

questions.

Disseminate or explain information and took orders and address complaints.

Reviewed files, records, and other documents to obtain information to

respond request.

Solicited sales of new or additional services or product.

Estate Services, Troy, MI

Marketing Specialist, 04/2002-03/2003

Kept records of customer's interactions and transactions, recorded detail

of inquires, complaints, and comments as well as action taken.

Checked to ensure that appropriate changes were made to resolves customer's

problems.

Contacted customers concerning claim investigation results and planned

adjustments.

Referred unresolved customers grievances to designed departments for

further investigation.

Oakland Press, Pontiac, MI

Retention Specialist, 07/2000-09/2001

Advanced to Manager Position based on performance.

Answered customer questions and submitted payroll to report to Head

Manager.

Computed proofread data and recorded reports.

A completed and mailed bill, contracts, polices invoices or checks.

Maintained and updated files, tracked inventory, sorted mail, database

systems.

Education Oakland Community College, Auburn Hills MI

PURSUING A DEGREE IN PARALEGAL WITH ANTICIPATION GRADUATION OF 2012

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