Customer Service Sales

Dora Teixeira

*** ****** **. #* ********, NJ ****2 ** *******.**@*******.*** **201-

***-****

ABILITIES

-Excellent written and verbal communication skills

- Extremely productive in a high volume, high stress, environment

- Self-starter with a can do attitude.

- Ability to achieve immediate and long-term goals and meet operational

deadlines

EDUCATION

Bergen Community College: Associate Degree in Accounting

Expected Graduation Date: Sept. 2011

EXPERIENCE

JP Morgan Chase Personal Banker October 2006 - Present

-Acquire, retain and expand relationships with existing and new customers,

both

consumer and business customers.

-Provide customers with bank products and services that meet their

financial needs.

-Provide customer service including opening new accounts, taking loan

applications,

closing loans, researching problems, explaining bank policies and

procedures.

- Provide courteous, friendly and efficient customer service.

-Responded to customer inquiries and issues promptly.

-Adhere strictly to compliance and operational risk control in accordance

with company

and regulatory standards, policies and procedures.

-Ability to meet sales and referral goals as well as operational deadlines.

-Refer customers to our business partners.

-Assist ABM in daily operational procedures, weekly and monthly audits

Bank of New York Teller/Personal Banker September 2004 - October 2006

-Processed customer financial transactions accurately and efficiently.

-Promoted from teller to personal banker

-Referred customers to our sales representatives.

Luigi's Ristorante and Pizzeria Assistant Manager/Sales Clerk September

1999 - September 2004

-Interviewed, trained and supervised employees.

-Prepared and distributed weekly payroll.

-Prepared and processed supply inventory.

-Processed telephone and in store orders.

-Responded to customer inquiries efficiently.

-Suggested and implemented new ways to increase customer satisfaction as

well as

business productivity.

LANGUAGUES

Fluent in English and Spanish

COMPUTER SKILLS

MS Word, Excel, Power Point, Access, Lotus Notes, Webmail, Outlook,

Internet Search Engines

CERTIFICATIONS

Series 6, Series 63 and Life Insurance

REFERENCES

Thomas F. Munier 551-***-****

Miguel Larralde 201-***-****

Luna Williams 551-***-****

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