Project Technical Support
Resume:
Ivan Radas
**** ***** *****, ***********, **** **026
****.******@*****.***
Education:
Bachelor of Business Administration: Management of
Information Systems
Cleveland State University, Cleveland, Ohio December 2006
Certifications:
ITIL Foundation Certificate in IT Service Management
Work Experience:
Business Systems Analyst
Weltman, Weinberg & Reis, Cleveland, OH 7/2008-Present
. Converted the Forwarding Department from the old HP system to use the
new GUI interface built in Artiva, was responsible for creating new
user interface, windows, letters, a generation of a file that was
bridged to the HP system on a nightly basis.
. Working with management and designing a series of workflows, windows,
scripts to meet business needs for an assigned project
. Create scripts to run sweeps of accounts, request mass letter
requests, modify window functionality, or any other business need
. Maintain user profiles by adding security roles, maintaining their
passwords, and tracking changes
. Support the collections area, by troubleshooting various system issues
in the Artiva environment
. Run and distribute daily reports as requested by our clients
. Create or modify windows as needed to fit company needs
. Documenting all workflow procedures that I am responsible for
. Running queries to do mass account moves or status changes
. Creating system letters which pull in scripts to be distributed to
debtors
. Addressing incoming help tickets put into the help mailbox
Network Control Specialist, Contractor
Parker Hannifin, Cleveland, OH
5/2008-7/2008
. Receive and provide first level technical support for issues coming
into the helpdesk
. Identify and route tickets to second level support when needed
. Configure settings on PC's to establish a virtual private network to
the company's intranet or provide end users with the necessary
functionality to be able to run in house applications
IT Operations Specialist, IT Control
Cleveland-Cliffs Inc, Cleveland, OH 2/2007-12/2007
. Process Computer System Access Requests (CSAR's) through the policies
and procedures established by IT Control in accordance to Sarbanes
Oxley
. Update and Maintain the CSAR approval matrix
. Administer and provide support for WebEx, and Instantis Project Center
. Track Microsoft Licenses and expenses across the organization as
software is distributed among employees
. Work with the helpdesk to resolve issues related to system access
. Conduct IT Orientation for new hires as they are brought on board
. Keep Active Directory current and up to date by inputting data for our
external partners and tracking these changes
. Reevaluate IT Procedures around IT Control and revise these policies
as opportunities for improvement arose
. Work with HR to ensure that every employee signs a security policy
prior to access company owned systems.
Technical Skills
Software: -Strong MS Office skills from both providing technical support
for applications as well as creating many documents,
spreadsheets, and presentations over my professional career
-Experience creating flow diagrams in Microsoft Visio
-Exposure to SAP through my college Education
-Created windows, scripts, and workflows for the Artiva
Workstation
-I use WinSQL daily to run system queries.
-I am an aspiring photographer, and am proficient with Adobe
Photoshop
Programming: -VisualBasic.Net exposure through educational training as
well as programming in the Artiva environment which is an
object oriented environment similarly structured to Visual
Basic.Net
-Run SQL queries daily to pull in data needed for reports
or to analyze and retrieve data needed for project purposes
-Worked to cleanup an Active Directory environment in a
previous job
Personal Skills
. I am highly adaptable to changing environments, because of my
strong willingness to learn new processes and technology.
. I am a detail oriented person when it comes to analyzing data or
code.
. I am flexible to work with and listen to everyone's input on
projects I am involved with.
. I also clarify with people on areas that I am unsure of prior to
starting a project, because I like to do things right.
Business Skills
. I prepare for meetings and presentations I attend or have, by
taking plenty of notes and asking important questions related to
the topic at hand.
. I am organized, by keeping a list of tasks, an updated calendar as
well as having documents related to projects I am working on in
folders specifically for a project
. I am direct and to the point, when discussing business related
issues, providing clear and precise answers
Contact this candidate