Quality Assurance Manager
Resume:
KATHY A. PRENDERGAST
Woodstown, NJ 08098 *.***********@*******.***
QUALIFICATIONS OVERVIEW
. Highly organized professional
. Excellent verbal and written communication skills
. Ability to analyze information quickly
. Maintain composure in high-stress environments and situations
. Strong history of prioritizing and time management success
. Detail-oriented and reliable
. Knowledge of PowerPoint, Word, Windows 2003 and 2007, and Excel
. Proficient in LexisNexis , Westlaw, and Loislaw
EDUCATION
Peirce College (ABA Approved), Philadelphia, Pennsylvania
Bachelor of Science Degree in Paralegal Studies Expected
June 2012
Current GPA: 3.7
Associates Degree Attained August 2010
PROFESSIONAL AFFILIATIONS
National Notary Association Member 2009 - Present
National Federation of Paralegal Associations
Student Member 2008 - Present
South Jersey Paralegal Association Student Member
2008 - Present
Peirce College Student Paralegal Association Student Member
2008 - Present
WORK EXPERIENCE
New Jersey Notary Public Commission Expires 2013
RIGHT AT HOME 2009 - Present
Cherry Hill, New Jersey
Scheduling Coordinator
. Manage the daily schedules of approximately eighty individuals
. Oversee the provision of service for eighty clients
. Collaborate with the Philadelphia Veterans Administration, Elder
Law Attorneys, Trust Account entities, Geriatric Case Managers, the
New Jersey Traumatic Brain Injury Fund, Nursing Care Facilities,
Hospice Companies, Assisted Living Communities, and Long-Term Care
Insurance Companies
. Assist our agency to double its client base and increase employee
retention
. Achieve and surpass financial milestones not previously
accomplished
. On-Call after hours/emergency Scheduler position to assure
continuity of care
Kathy Prendergast 2
Human Resource Manager 2007 - 2009
. Held employee interviews, orientations, and analyzed personality
assessments
. Managed employee recruiting tools
. Completed documentation processing
. Conducted local, state, and federal background checks
. Implemented agency usage of the E-verify system of the Department
of Homeland Security
. Maintained the database, documented required dates, current
employment statuses, calendared projected due dates for compliance
with New Jersey State Health regulations and agency requirements
. Supervised employee disciplinary meetings
. Improved the charting system
. Work with New Jersey Department of Unemployment Insurance, Social
Security Administration, Social Service organizations, New Jersey
Department of Health, and New Jersey Board of Nursing
ONCE UPON A TIME... 2007 - Present
Woodstown, NJ
Sole Proprietor
. Developed a sole proprietorship complying with all state and federal
requirements
. Designed the business website
. Create 'Tributes' in celebration of any occasion or milestone
. Wrote and performed radio advertising program
. Structured billing procedures
. Maintain all financial and customer records
DELAWARE GUIDANCE SERVICES 1999 - 2007
Medical Records Personnel
. Facilitated daily functions for counselors and doctors
. Managed front office operations for a facility providing care to
children in crisis
. Performed office administration as well as new employee orientation
. Handled crisis calls to and from Psychiatric Hospitals
. Triaged incoming client case referrals from Delaware Family Service
agencies and psychiatric hospitals
. Scheduled appointments for clients and physicians
. Managed all charts and documents performing daily quality assurance
checks
. Ensured compliance to HIPAA regulations
. Assisted in organizing office procedures that greatly improved
efficiency
. Created new Continuous Quality Improvement documents implemented
organization-wide at 5 sites
. Revised Cancellation Policy, Procedure Consent, and Release of
Information forms adopted corporate-wide
. Implemented a chart status coding system
VOLUNTEER SERVICES 1995 - 2007
. Fundraising and event planning for the South Jersey Spina Bifida
Association
. Event Planning and catering for educational and political functions
for up to 150 attendees
. Organized extra-curricular educational events and provided
instruction for five grade levels of elementary students
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