Sales Service

Summary of Qualifications

A highly skilled and well-seasoned and dedicated Information Technology

Specialist with over 8 years of experience in comprehensive data and

telecommunications. Adept at solving technology problems to include:

networking; electronics; and computers.

Certifications

Certified Wireless Network Administrator, 2009

Microsoft Certified Technology Specialist, 2010

Graphic Communications, 2000

Data certified -MAC O, 2009

Android OS 2.1-2.2-2.3-2.4.3.0, 2009

Windows7 Mobile OS, 2009

RIM Blackberry OS 5, 6, 7, 2009

Technical Help Desk Admin. 2012

Accomplishments

. Saved the Department of Defense thousands of dollars in annual renewal

fees by Auditing & Negotiating vendor contracts

. Aided in configuration and implementation of secure wireless solution

that utilizes digital certificates to clients end point and

authentication access

. Certificate of completion Telecommunication Service Control Officer

Training and Certification Program

. Certificate of Achievement in Professional Development in the ICS-100 for

Federal workers (FEMA) and US Department of Homeland Security

. Completion of Department of the Army Certificate of training DOD

Information Assurance Awareness

. Maintains Secret Security Clearance.

Professional Experience

Wireless Analyst /Program Manager October 2011

to Present

U.S. Army Information Technology Agency (Ops-Operations)

Fort Belvoir/Pentagon, VA

. Increased customer support by 66 percent and reducing of significant cost

savings attained through network WAN redesign and hardware upgrades.

. Achieved success monitoring service levels to always maintain service

level agreements by performing quick Tier 1 problem resolution for 250

cellular accounts and over 80,000 devices to our account portfolio.

. Successfully resolve technical issues affecting the integration of 100

desktop and proprietary applications.

. Coordinated $25M upgrade affecting 30 communication platforms to simply

site multiplexing and reduce support requirements developed main proposal

and briefed senate sub-committee representative on project viability

through agencies in the NCR National capital region.

. Setup mobile equipment 3g, 4g to the operating wireless network, as well

as setup exchange & enterprise servers.

. Supporting electronic billing through the use of the US Army ITA BSS-FM

electronic Finance and Acquisition Management System (FAMS).

. Conducted monthly In-process reviews (IPRs) of wireless carriers'

services to I2TS customers.

. Share point Admin for ITA for the wireless project uploading and

transmitting data for auditing /contracts, customers for the

contracting office ACC-NCR

. Maintained ITA wireless account mailbox /Remedy tickets

Team Supervisor/Device Specialist

November 2009 to August 2011

Flextronics/Verizon Virginia/Washington

D.C./Baltimore

. Specialized in Android OS, Windows7 & Mobile OS, Apple MAC OS, Rim

Blackberry operating systems.

. Supervise and trained technical associates; aided staff to troubleshoot

complex customer issues such as mobile repair and programming devices,

software upgrades, data transfers and equipment.

. Handled technical troubleshooting within an enterprise environment,

including system crashes, slow-downs and data recoveries.

. Engaged and tracked Priority 1 issues, with responsibility for the timely

documentation, handled escalations, resolution and closure of trouble

tickets.

. Setup mobile equipment 3g, 4g to the operating wireless network, as well

as setup exchange & enterprise servers.

Lead service Technician/Sales Associate May

2005 to August 2008

Adcomm Digital/Sprint Richmond, Virginia

. Exceeded issue-resolution targets in service, sales and achieved

exemplary customer satisfaction scores, consistently scoring between 95%-

100% on all calls and in person contact (outperforming average of 90%).

. Supervise and trained technical associates; aided staff to troubleshoot

complex customer issues such as mobile repair and programming devices,

software upgrades, data transfers and equipment.

. Supported and maintained local servers.

. Exceeded service and sales goals,matching wireless and data solutions to

customers

. Specialize in business sales and corporate technical solutions

. Maintained connectivity with remote sites via satellite connection with

Sprint reporting system

Education

ITT Technical Institute Springfield,

VA

A.S. in Computer Information Systems program GPA: 3.2

Anticipated: June 2013

Coursework includes: Microsoft Desktop Operating Systems, Structured

Cabling; Network Standards & Protocols; Microsoft Network Operating Systems

I; Linux Operating System; Linux System Administration; WAN Technology &

Application; Computers in Technology; Strategies for the Technical

Professional; Problem Solving; Microeconomics; Group Dynamics; Introduction

to Computer Programming; Database Development; Networking Application

Services and Security; Network Technology and Service Integration; Network

Development Capstone Project; Professional Procedures and Portfolio

Development

Chesterfield Technical Center

Chesterfield, VA

Certification in Graphic Communications GPA: 3.0

June 1999

Technical Skills

Software:

. MS Word, Works, Excel, PowerPoint, Access, Project and Visio, MS

Office2k7-2k10, Lotus Notes, Google Chrome,

Microsoft office 365, Android SDK, Symantec Firewall and Backup Exec,

VMware virtual machines

Operating Systems:

. MS Windows 9X/NT/2000/XP/2K3, Vista, 2K7, Linux (Red Hat, Mandriva, &

SuSe), Mac OS, RIM OS, Android OS

Networking:

. Relational Databases, Retail IQ, Net Ace, Cisco Routers and Switches,

VPN, ACS, and Cisco PIX.

Programming:

. Visual Basic, SQL, HTML, XML, JAVA, pseudocode(numerical computation

coding),

Servers:

. Microsoft Exchange2k3,2k7,2k8 Active Directory and security, POP, IMAP,

Enterprise Servers

Affiliations

. Blackberry Alliance Team

. Allied Business Network

. PPC Geeks Pocket PC Information Station

. Android Developer

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