Quality Assurance Manager

CYNTHIA SUZANNE POKORNY

*** ***** ***** ******, *******, Nebraska 68022

Cellular Phone: 402-***-**** and Home Phone: 402-***-****

Email: *****.*******@***.***

SUMMARY OF QUALIFICATIONS:

. Extensive experience in an IT environment at First Data Resources with

specific expertise in the computer field completing projects

. Thorough knowledge of business analysis with vast experience working

directly with major clients and high-level leaders

. Success-driven decision maker and meticulous leader who takes projects

from client speculation through system implementation

. Strong leadership and professionalism skills enhance my abilities to

build, maintain and retain dynamic business relationships

. Communicate with diverse clients, staff and other internal/external

professionals in ever-changing environments under deadlines

. Detail-oriented professional who maintains quality work from start to

finish with consistently flawless implementations

. Understand business needs and produce solution-based results -

maintain productivity, make major decisions and create solutions

. Strengths in collaborating, data mapping, making presentations,

defining strategy and preparing ad-hoc reports in any workplace

. Provide production support, understand concepts, accept project

management tasks, test scripts and focus on quality assurance

. Loyal team leader, extremely productive professional and confident

achiever who welcomes new and challenging opportunities

EMPLOYMENT EXPERIENCE:

2010, GALLUP CORPORATION, Outbound Survey Taker

1999 to 2009, FIRST DATA RESOURCES, Senior Application Architect,

Application Architect and Senior Systems Development Analyst

Researched, identified and documented requirements for projects of all

magnitude and helped to determine steps for successful

implementations. Worked closely with internal and external clients to

determine business needs and then analyzed, designed and developed

enhancements or applications to meet these business needs. This

included coding, testing and implementation into production. Chosen

to complete larger, more complex projects. Selected to work and

assist other teams when they had a backlog due to my abilities to

quickly comprehend complicated processes and data. Worked directly

for difficult major clients to design new products. Helped train

other professionals. At times, traveled to clients' sites to

determine business needs. Documented, researched, developed and

implemented project strategies within designated timeframes and tight

time constraints. Managed multiple projects with precision.

Interfaced with all levels of management in a professional manner

according to strict corporate guidelines and client regulations. FDR

is a leading provider of electronic commerce and payment solutions for

businesses worldwide, which serves 5 million merchant locations, 1,900

card issuers, and multi-million clients. In the absence of the

manager, took responsibility for listening to concerns of our teams

and external customers, including Chase Manhattan Bank.

1988 to 1999, CABLE SERVICES, Senior Systems Development Analyst,

System Development Analyst and Programmer Analyst

Cable Services is formerly a division of First Data. FDR sold Cables

Services to a private company in 1997. Worked in the same location

for 9 years with new ownership in 1997. Cables Services was a sister

company to First Data until 1997. Helped convert first-time cable

billing processors onto the CSG system. Assisted Programmers in

resolving problems with conversions. Analyzed and wrote

specifications for new projects and enhancements to the Cable Billing

System.

1985 to 1988, COMMERCIAL FEDERAL BANK, Programmer and Computer

Operator

1973 to 1985, FEDERAL RESERVE BANK, Senior Computer Operator, Keypunch

Operator and Messenger

EDUCATION AND TRAINING:

. Bachelor of Science Degree with a major in Accounting, University of

Nebraska at Omaha, Omaha, Nebraska, Honors Graduate

. Associate in Applied Science Degree, Metropolitan Community College,

Omaha, Nebraska, Honors Graduate

. Harry A. Burke High School, Omaha, Nebraska, Graduated with a Diploma,

1973

ACCOMPLISHMENTS AND PROFESSIONAL STRENGTHS:

. Helped write manuals for job duties at First Data - known to have a

strong work ethic, high ethical values and good listening skills

. Researched, designed, coded, and delivered complicated reports for one

of FDR's largest clients, Chase Manhattan Bank

. Worked directly with Chase Manhattan Bank management teams to

understand the complexity of their needs - with positive results

. Updated manuals to include current training procedures and for help in

understanding complex systems

. Consistently give 100% - then go beyond expectations to exceed goals -

very dedicated to a company and solve issues efficiently

. Take high pride in what I do - take ownership; a reliable individual,

quick learner and fast thinker who is not afraid of new technology

. Merged First USA onto the FDR system

. Earned numerous bonuses and recognitions for my project work

. Ability to take projects through each development step - research,

design, coding, testing and implementation in difficult situations

. COBOL/COBOL II, SQL, MVS/JCL, TSO/ISPF, VSAM, SYNCSORT; IBM mainframe,

I-Series boxes - RPGIV, CL, CMD, ISIS Painter

. Plan and follow through with appropriate, workable and profitable

company procedures in volatile situations and slow economy

. Trustworthy, dependable, professional, and a hard worker who uses

common sense methods from start to successful conclusion

REFERENCES: Available on Request

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