Customer Service Administrative Assistant

OBJECTIVE

To acquire a position in a business environment where my professional and

interpersonal skills may be utilized and my ability to handle all

situations with poise, understanding and tact would make me an ideal

candidate for your company.

TRANSFERRABLE QUALIFICATIONS

Bilingual (English/Spanish) Accounts Payable Outlook

Business Support Analyst Office Coordinator Lotus Notes

Type: 54 WPM Customer Service Call Logs & Reports

Payroll Account Management Inventory

Invoice MS Office Statistical Reporting

Bank Deposits MS Word N-400 Application

Accounts Receivable MS Excel

PROFESSIONAL HISTORY

10/2009 - 05/2010 Environmental Design International Inc. / Chicago,

IL.

Customer Service Representative/Department of Water

Management

Answered phones and responded to customer requests.

Provided customers with service information.

Identified, researched and resolved customer issues using the computer

system.

Researched billing issues.

Recognized, documented and alerted the supervisor of specific inquiries

during customer calls.

Followed-up on customer inquires not immediately resolved.

Completed call logs and reports on a daily basis for statistical reporting.

10/ 2007 - 02/2009 Bank of America / LaSalle Bank (Global Trust

Services) Elk Grove Village, IL.

Collateral Vault / Support Analyst

Ran reports to identify discrepancies during the review process.

Responsible for reviewing collateral files and ensuring that all documents

were accounted for.

Reviewed, analyzed and created detailed documentation of business systems

and user needs.

Established reputable relationships with key business constituents and

stake holders.

Resolved customer/client problems and/or concerns to ensure customer

satisfaction.

10/2006 - 10/2007 Ranstad Work Solutions / Rosemont, IL.

Administrative Assistant

Prepared invoices, reports, memos, letters, financial statements and other

documents, using word processing, spreadsheet, database, and/or

presentation software.

02/2002 - 12/2005 Erie Neighborhood House / Chicago, IL.

Instructional Services Assistant

Registered students for Citizenship classes; created and maintained student

files.

Administered and scored student pre- and post tests.

Collected statistical data on student enrollment, attendance and outcomes.

Collected student data including classroom attendance sheets and created

monthly reports for funders.

Conducted student recruitment for Citizenship classes and promoted N-400

application services and workshops.

Supported the implementations of N-400 application workshops by completing

applications, organized refreshments and provided other logistical

assistance as required.

09/1999 - 02/2002 Erie Neighborhood House/ Chicago, IL.

Administrative Assistant

Assisted in the organization of the Associate Executive Directors'

activities.

Maintained appropriate files and filing system and prepared documents,

memorandums and outgoing correspondence.

Served as liaison between staff and Associate Executive Director when

necessary.

Meet with individuals, special interest groups and others on behalf of

executives, committees and boards of directors.

Worked in partnership with the Business Office and the Executive Assistant

to insure that the agency's supplies, maintenance, building-related

equipment and general operations were maintained.

Attend meetings in order to record minutes.

EDUCATION

Phillips College of Chicago

1992-1993

Business Data and Accounting

Truman College

Degree: General Education Diploma

References: Available upon request.

Contact this candidate