Engineer Technical Support

*** ***** **** **.

Daytona Beach, Florida, ***** 386-***-****

*******@*******.*** Ronald Vogel

Employment

Search I am looking for an environment where I can

Objective: continue to enhance my communication skills.

Summary of

My Certifications:

Qualifications:

A+ Certification #: D90DTT0759 / COMP10168082,

HP Certification to Repair 4000 / 8000 / 5Si Series

Printers,

Lexmark Certification to Repair:

4023 Series Printers

4059 Series Printers

Dell Certification to repair Desktop and Notebook

Comuters,

HP Certification: Accredited Platform Specialist /

HP LaserJet Solutions

I have hands-on experience of the following:

Operating Systems:

Microsoft DOS (2.0 - 6.22), Microsoft Windows (3.1,

95, 98, ME, NT 4.0, 2000, XP Pro., Vista),

My Recent Work

Experience: Computer Systems:

Compaq, Dell, IBM, Toshiba, Winbook, HP, and other

Clone / Compatible computers and Laptops.

Related Software:

Microsoft Office (4.0 - 2007), Norton Anti-Virus,

Norton Utilities, Symantec Ghost., and assorted

Utilities and Applications.

Printer Repair:

HP Laserjet III, 2Plus, 2000 Series, 4, 4Plus, 4Si,

5, 5M, 5Si, 6Plus, 4000 and 8000 Series, and color

Printers. Lexmark 4019, 4029, 4049 & W810 Laserjet

Printers. Genicom 3840, 4440, 4840 Line Printers.

Datamax / Fargo Prodigy Label Printers.

Networking and Internet:

Novell Netware Client 32 (Workstation), TCP/IP,

Microsoft Internet Explorer / Netscape (to current

versions), Microsoft Outlook 98 - 2007.

I can build Ethernet Cable to spec., use Ethernet

Cable testing equipment, and know how to use the

punch block and tools.

2003 - 2009 Insight, LLC., Central

and North Florida

Computer Technician, Technical Support

I was dispatched from an out of state location, and

working from my home in Daytona Beach, Florida, I

traveled to remote Customer Sites to repair Genicom

(3840 Dot Matrix and 4440, 4840 Line Printers),

Lexmark (Optra R, T500 - T600 series & W810

Laserjet Printers), and Datamax / Fargo Prodigy

Label Printers. I have also done some network

support.

2003 PC Communications, Inc. Winter Garden,

FL

Computer Technician, Technical Support

I supported the Dell and Winbook lines of computers

and laptops that were used both in house, and in

the field. I prepared computer and printer kits

pre- and post- convention center shows. Preparation

consisted of verifying the working condition of the

computer and printer equipment, checking status and

updating to the latest versions of Microsoft

Windows ME, 2000, XP, Microsoft Office or Works,

Norton Anti-Virus and other needed software, and

basic maintenance. I also went onsite to the

convention center, or, assisted onsite

representatives to install, (network as needed,)

and break down the computer displays for these

clients.

2002 SRI Technologies, Inc.

Bellevue, WA

Client: SARCOM,

Client: Arthur Andersen, LLP

Field Support Engineer

I was a team member of Computer Technicians at

Arthur Andersen, LLP's New York office that did

field and bench repair of IBM and Compaq personal

computers and laptops, as well as HP Laserjet

printers.

2001 Associates Unlimited

Tampa, FL

Client: IKON Office Solutions - TS,

Client: Florida Hospital

Field Support Engineer

I was a team member of Computer Technicians that

did field and bench repair of IBM, Compaq, HP

personal computers and laptops, as well as HP

Laserjet Printers. I also helped resolve situations

regarding

Microsoft Windows 95, 98, NT, 2000, Novell

Networking, Micro to Mainframe link situations,

Microsoft Office, Microsoft Outlook 98, Attachmate

Extra! and other on site software on the company

wide network.

Contact this candidate