High School Technician

William A. Rivera

Summary

Technology driven and business oriented professional with adequate skills

in Computer Sciences and Basic Networking. Knowledgeable and dedicated to

exceed expectations. Have excellent interpersonal collaboration and

communication skills. Ambitious and opportunity motivated to excel in a

prestige technological organization. Bilingual: English and Spanish.

Professional Experience

Tecord, Inc. Miami, FL

IT Technician January 2001 - Present

. Implement, integrate and repair computer hardware components: Computer

desktops, Personal notebooks, Enterprise servers and Printers, among

other technology devices.

. Customer tech support. Consult in hardware and software infrastructure

implementation and troubleshooting.

. Document and maintain equipment inventory lists.

. Equipment RMA's

. Shipping & Receiving - Fedex & Ups Software oriented.

. Office management. Comply with quotes and invoicing. Logistics support

of customer hardware.

Microtel. Miami, FL - Temporary Position

Computer Assembly Technician August 2000 -

September 2000

Responsible for the Assembling, Troubleshooting, Setting Up and

Configuration of PC hardware among other technical components.

Inventory management

Computer data entry.

Technical Skills

Operation System Platforms: Windows Vista / XP/

Software/Applications: Microsoft Office Suite, Adobe Acrobat, Norton

Symantec, Acronis True Image.

Networking: Basic Network setups and configuration. Such as; Routers,

Switches, Wireless Connections. Effectively troubleshoot a wide range of

PC computer components and peripherals

Education

Florida Computer Business School: Miami, FL

Graduated: 1999 - Associate Degree: Network Support

Specialist/Administrator

Ana J. Candelas High School: Puerto Rico

Graduated: 1995 - High School Diploma

Goal

Currently seeking A+ Certification.

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