Engineer Project Manager
Resume:
Robert W. Mullan
Millersville MD. 21108
E-mail: *******@*******.***
Education & Training:
Polycom - MGC 100 Training
June 2007
StarBak - INV Training
August
2005
TESST College - Cisco CCNA
August 2004
Polycom - CVE - Certified Videoconferencing Engineer
June 2001
Montgomery College - Rockville Md. Associates of Arts
Computer Science
Experience:
ATL International - Germantown MD.
March 2001 - Present
Senior Video Teleconferencing Engineer:
MGC 50/100
. Utilize, maintain, and support 2 MGC 100's and 2 MGC 50's to support
multi point user connections using both IP and ISDN services,
. Setup audio conference meeting rooms, troubleshoot user connectivity
issues.
. Upgrade bridge dongle and software versions.
. Setup and maintain bridge gateway configurations.
VTC End Points
. Install and configure both ISDN (BRI & PRI) and IP based Polycom VTC
systems.
. Troubleshoot connectivity, hardware, and other issues related to the
installation.
. Provide end user training for both technical and non-technical end
users for installed systems and products.
. Provide hardware support and replacement, through the RMA process, for
remote end points.
Web Conferencing
. Provide account management, user support and issue resolution for Web
Conferencing tools for both audio and data collaboration.
Streaming Video
. Provide local and remote installation and user support for streaming
video. Monitor and maintain SV network operability.
End User Support
. Contact client identified sites and establish POC contact information,
complete site survey, and establish the type of equipment based on
client requirements and site constraints.
. Establish schedules and coordinate shipment of equipment to site,
based on installation of circuits and acceptance by POC.
. Provide troubleshooting and support for both technical and non
technical end users of Video Teleconferencing equipment utilizing
Global Management System and remote access capabilities and Remedy
ticket tracking system.
. Troubleshoot and analyze circuit issues both remotely and on site
utilizing diagnostic equipment, interface with local
telecommunications providers to resolve issues.
. Conduct feasibility studies of new products and communications media.
RCG Information Technology - Falls Church VA.
June 2000 - March 2001
Network Engineer / Consultant: - Provide all system, server, LAN/WAN, and
user hardware and software support in a mixed Novell 4.11/Win NT 4.0
environment. Administer new, existing and remote users and accounts for
both Win NT and Novell platforms. Establish and implement desktop, laptop,
and server software standards. Administer and create new and existing
GroupWise user accounts. Troubleshoot and maintain user and system
connectivity. Provide all software and hardware configuration and user
support. Setup network printers and workstations. Document existing
network, workstations and cabling. Specify new hardware to enhance
performance of existing system. Provide user training on existing system.
G.E. Capital I.T. Solutions - Gaithersburg MD.
February 1997 - June 2000
Systems Engineer: - Provide server maintenance, upgrades and
troubleshooting. Administer users and upgrade existing networks to enhance
performance Configure, install, troubleshoot, and maintain network
connectivity hardware (Bay Networks Hubs). Test and install router based
WAN communications devices. Document existing and new network
installations. Conduct site surveys and provide cabling and connectivity
solutions. Install and maintain network cabling solutions. Provide level
2/3 help desk network and user support to troubleshoot and resolve
connectivity issues. Provide user technical support for a broad range of
software packages in a help desk environment. Integrate, configure and
install HP work stations using a Windows 95/98 platform in a Novell 4.11
environment. Specify and price new user equipment. Design custom systems.
Provide project management on as needed basics. Provide user training and
tech support to end users.
SMS Data Products Group - Sterling VA.
January 1996 - February 1997
Network Engineer / Project Manager - Integrate, configure and install
COMPAQ Netware 3.12 servers. Install and configure server upgrades and
software. Integrate, configure and install COMPAQ Windows 95 work stations
and components. Configure and install SCSI based multi CD-ROM drive bays.
Test, troubleshoot and resolve all hardware and software conflicts. Field
install equipment, cabling, upgrades, and replacement components. Provide
all project management functions from startup to completion of the project.
Produce training manuals and video. Provide tech and end user support in a
help desk environment.
Montgomery College - Rockville MD. (Scholarship Program)
September 1994 - July 1995
User Support Technician - Provide hardware and software compatibility /
problem resolution. Provide user support to students. Assist and support
help desk staff. Troubleshoot network problems in student computer labs.
Architectural and Construction Project Management - Washington DC area
1975 - 1993
References:
Upon request
Personal:
Citizenship: United States
Clearance: Secret
Contact this candidate