Project Manager Software
Resume:
Jeremy Tuttle
Golden, CO ****2
*******@*******.***
Skills Summary:
. Results-driven and highly organized Program/Project Manager with over 8
years of experience delivering solutions and managing projects from
inception to completion covering a variety of industries
. Keen ability to communicate across all functional teams - from IT
departments to executives to end-users
. Expert in implementing efficient solutions to complex problems
. Advanced MS Office Suite skills including; PowerPoint, Visio, Excel as
well as Microsoft Project
. Expert in PMP methodology, including planning, communications, scope and
risk management
. Work history focused on building and maintaining business and customer
relationships
. Expert in motivating different personalities and work styles towards
common goals
Work Experience
4/09-4/10 Account Program Manager - Microsoft.com Operations
Microsoft Corporation - Redmond Washington
. Provide planning, on-boarding and release management
services to customers of the microsoft.com corporate
website shared environment
. Manage provision of new hardware for several internal
partner groups
. Hardware and support cost analysis & advice
. Engineering and DBA support for resource needs and
scheduling
. Functional specification writer for the Microsoft.com
internal Self Help Project
. Project lead for the Self Help site - an internal site/tool
that will automate the publication of all content on
WWW.Microsoft.com
3/07 - 1/09 Applications/Deployment Program Manager - Microsoft Managed
Solutions
Microsoft Corporation through Corlution Inc. - Redmond Washington
. Gather customer requirements for software release and coordinate all
phases of planning, packaging, testing, UAT and deployment
. Generate metrics to predict future software release volumes and costs
. Create process improvement plans for application distribution
. Coordinate software distribution via SMS to over 15,000 client machines
. Plan and implement software distribution projects through the UAT, pilot
and full deployment phases
. Monitor software distributions and coordinate troubleshooting efforts
. Gather requirements from key stakeholders and drive the creation of the
next generation software deployment tool
8/06 - 3/07 Project Manager - 787 Electrical Systems Integration Team
Boeing Corporation - Everett Washington
. Facilitate issue resolution with Boeing Wire Design teams and Boeing
Partners
. Drive 787 Electrical Engineering teams through wiring reviews with Boeing
safety for FAA certification
. Write and document the project plan for the Boeing to Partner "Negotiated
Change" process to resolve last minute electrical design changes that may
arise
. Gather requirements, schedule and drive meetings to create statements of
work (SOW) for parties impacted by negotiated changes
. Report on schedules, statistics, issues and as necessary provide recovery
plans to 787 executive management on a daily, weekly and monthly basis
. Drove to completion the 3rd Milestone (maturity state) for 787 Fuselage
Wire integration team
12/05-8/06 Service Pack Beta/TAP Program Manager - Windows Serviceability
Team
Microsoft Corporation - Redmond Washington
. Write and document release plan for Windows Server2003 Service Pack Beta
and TAP programs
. Create and monitor news groups with developers to answer customer
questions/issues
. Drive developers, test teams, Product Support Services and customer
signoff before release
. Schedule and drive meetings to triage, accept, resolve and/or escalate
bugs
. Drive EULA creation with LCA
. Announce and release Service Pack Beta to the public
4/03-12/05 Release/Project Manager - Microsoft OEM Security Channel
Microsoft Corporation - Redmond Washington
. Manage and release all Critical and Security content from all teams
within Microsoft through appropriate OEM Channels
. Manage the relationship between the OEM channel and Windows Update to
ensure timely release
. Drive test teams and Product Support Services signoff for critical and
security releases
. Lead several cross-team sustainability improvement projects
. Schedule and drive meetings centered on conflict negotiation and ease of
process flow
. Create, document and lead release solutions for the OEM Security Channel
. Write and implement a functional specification for a tool that enabled
automation of the OEM release space reducing manual work by 90+%
. Create and document process flow for the newly automated OEM release
space
11/00-4/03 Release Coordinator - Microsoft Windows Serviceability Team
Microsoft Corporation - Redmond Washington
. Manage and release all critical and recommended GDRs (General
Distribution Release) to Microsoft.com and Windows Update
. Drove localization process of all hotfixes/GDRS for 28 different
languages
. Resolve all detection and targeting errors for WinSE content released on
Windows Update
. Serve as Windows Update and Microsoft Security Response Center Liaison
. Train and support all partner teams in use of Windows Update
. Improve and document all GDR release processes
. Update and maintain the WinSE team website (WinSE Webmaster)
. Support users of the WinSE GDR release tool and solicited feedback for
improvements
. Triage Service Pack bugs and assign knowledge base articles appropriately
Education
Liberal Arts
Manchester Community College, Manchester CT '92 / '93
EdWel Programs PMP Boot Camp
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