Customer Service Management

Hristian Yovchev

**** ***** **, *** ***, Madison, WI 53704 cell phone (224) 730

2989; e-mail: ********@******.***

Summary of Qualifications

. 4+ years professional experience in operations management, information

systems, project management and financial analysis.

. Proficient in English and Bulgarian, basic Russian and German.

. Team player with excellent interpersonal, negotiation and communication

skills.

. Very flexible on location, work schedule and business travel.

. Leader with proven ability to design and implement performance

improvement and cost saving projects.

Education

MBA Purdue University, Krannert School of Management, West Lafayette, IN

Class of 2010

Concentrations in Finance and Operations Management

B.A. Luther College, Decorah, Iowa Class of 2004

Majors: Accounting, Management, and Computer Science; Minor: Economics

Work Experience

Radiant Global, Rolling Meadows, IL Financial Analyst,

April 2007 - August 2008

. Analyzed departmental expenses and developed performance reports.

. Performed Variance Analysis.

. Reviewed, documented, analyzed and evaluated current organizational

workflow procedures, processes and worked toward improving operational

efficiency through cost savings.

. Created pro forma financial statements.

. Prepared Profit and Loss statements.

. Designed metrics reports for performance benchmarking.

. Created database queries for expenditure analysis purposes.

. Introduced a new billing reporting process that reduced payment delays by

24-48 hours.

. Developed revenue projections for different macroeconomic scenarios.

. Worked on company specific U.S. GAAP reporting compliance.

Metro-Mechanical Inc, Wauconda, IL Financial

Analyst, November 2005 - April 2007

. Developed and analyzed financial information.

. Completed various tasks consistent with specific department objectives.

. Prepared financial management reports.

. Collected and organized information from financial staff personnel,

reports, and files.

. Assisted non-financial staff personnel in obtaining financial

information.

. Prepared and analyzed forward period forecasts for business planning

purposes and ad hoc projects.

. Prepared Profit and Loss statements, balance sheet, as well as other

schedules and reports required.

. Prepared financial analysis as required and made recommendations to

management base on lowest cost/highest return alternative available.

. Provided financial analysis support.

. Prepared inventory reports reconciling sales and of sales General Ledger

(G/L) accounts.

. Prepared various journal entries for sales deductions and adjustments.

. Prepared monthly reports for General Purpose Analysis.

. Prepared written documentation for financial purposes.

. Reviewed and recommended changes to the current process to improve

efficiency.

. Prepared all supporting schedules as part of Operating Plan, Strategic

Plan, and budget requirements.

. Coordinated the preparation of all supporting information required from

all departments.

. Performed special projects as required

Delta Mechanical Inc, Mesa, AZ Financial

Analyst, May 2004 - October 2005

. Monitored the accounts receivable department for Delta Mechanical, Inc

and made workload assignments and schedules.

. Reviewed and analyzed general and subsidiary ledgers, accounts

receivable and accounts payable.

. Monitored customer and vendor payments.

. Developed cost reports for new contract terms and prices for vendors

and suppliers.

. Developed fiscal queries and reports from the fiscal database.

. Performed Variance Analysis for actual versus projected revenues and

expenses.

. Monitored Fixed Assets and Inventory.

. Monitored, approved or rejected budget expenditures and set budget

goals.

. Configured the custom developed ERP software for accounting purposes -

GL, A/P, A/R, Inventory modules, as well as trained new and existing

employees how to use it.

. Made projections for further expansion of the company's operations in new

markets.

. Achieved 9% procurement savings for the first 3quaters of 2005 fiscal

year.

. Supported customer service when needed and estimated efficient quantities

for inventory ordering purposes.

. Helped train new accounts receivable employees.

Honors and Activities ___

. Global Supply Chain Management Certificate - Purdue University

. CFA Candidate

Computer Skills and Languages

__

Software: Microsoft Office 2007, SAP FICO, Microsoft Navision, Minitab,

@risk, PrecisionTree, Quickbooks, PeachTree, Crystal Reports, Toad

Languages: SQL, HTML, XML, Java, VB Script,

Operating Systems: Windows 95, 98, 2000, NT, XP, Vista, MS Dos, Linux, and

Mac OS X.

Contact this candidate