Manager Technical Writer
Resume:
James Kelley
Ashby, MA *****
*****-******@*******.***
Objective
To find a challenging technical writer position combining my experience in software development
and documentation with my interest in cutting-edge technology.
Experience
Documentation Manager Waltham, MA
Verdasys, Inc. 2005-Present
From scratch, created 3000 page documentation suite for enterprise security product.
Managed documentation and interface localization in Japanese.
Developed interactive PDF forms to automatically deliver customer configuration data to
support and services departments.
Devised and tracked Engineering department metrics for bug lifespan and project
complexity.
Created and administered SharePoint portal, creating corporate knowledge base and
departmental portals.
Using proprietary XML-based rule language, created sample security rules for prospects
and customers.
Hired and managed additional writing staff, supervised contractors, selected and hired
vendors.
In collaboration with the Marketing department, designed, edited, laid out, Hacking Wall
Street, by John Kula, an inside look at the threats, attacks, and countermeasures
involved in online banking.
Lead Technical Writer Bedford, MA
170 Systems, Inc. 2002-2005
Documented over thirty products, producing over 1100 pages of content per year.
Created templates and processes for growing software company.
Authored installation guides for Unix, Windows, and Macintosh environments.
Developed documentation for a variety of audiences, from potential customers to
administrators.
Overhauled existing developer-written documentation, introduced new tools and
templates.
Technical Writer (contract) Cambridge, MA
H&R Block Financial 2002
Converted existing proprietary help system to industry-standard HTML help facility.
Re-architected multi-project help facility for simplicity and efficiency.
Instructed writers and developers in use of new system and authoring tools.
Documented changes in state and federal tax law.
Writer/Tester (contract) New London, CT
Pfizer Clinical Group 2001-2002
Documented interface and conceptual background for Oracle 8i clinical trials database.
Acted as writer and automation tester.
Wrote product specifications and requirements documents.
Created product training manuals and reference cards.
Saved Pfizer more than $10,000 annually by replacing hard copy guides with a fully
functional HTML help facility, including full-text search and indexing capabilities.
Met FDA requirements for 21-CFR-11 documentation and standards.
Instructed other employees in use of online help tools.
Lead Technical Writer Cambridge, MA
Art Technology Group 2001
Documented completely new portal server product from specifications and prototypes.
Documented database configuration for Oracle and DB2.
Documented product deployment in a J2EE environment.
Collaborated with other writers to set group standards and processes.
Documented new tags and methods for use by Java developers and customers.
Interviewed developers for product and process information.
Provided documentation for use by Training department in creation of training collateral.
Solicited developers for reviews and incorporated feedback.
Lead Writer/Documentation Manager Newton, MA
Rocket Software, Inc. 1996-2000
Created documentation for new and existing database access products.
Addressed both technical and end user audiences, including API documentation.
Created and maintained three product-specific web sites.
Wrote and updated ASP code to track user visits to product web sites.
Wrote, edited, and printed two quarterly newsletters with a circulation of over 10,000.
Created five-person documentation group for 100-person company.
Supervised fifteen-person localization team.
Technical Writer Needham, MA
Marcam Software, Inc. 1995-1996
Updated existing documentation for process control software.
Produced new online and hard copy documentation.
Maintained and updated corporate help database.
Acted as liaison to Internationalization department.
Created tools and macros for use by the documentation group.
Instructor Boston, MA
Northeastern University 1994-1996
Instructed and graded undergraduate seniors in a three-credit technical writing course.
Planned and taught all lessons, including written and spoken communications,
presentation, research, and web design.
Received consistently above-average teaching evaluations.
Tools
Operating Systems - Windows, UNIX
Database - DB2, SQL Server, Oracle
Languages - C++, JavaScript, SQL, ASP, Java, J2EE
Markup Languages - HTML, SGML, XML
Word Processing - Word, FrameMaker, WordPerfect
Design - CorelDraw, PhotoPaint, QuarkXpress, Photoshop, Acrobat, Paintshop Pro
Online Help - RoboHELP, RoboHTML, Help Compiler Workshop (HCW)
Other - IIS, SourceSafe, ClearCase, ClearQuest, Perforce, SharePoint
Education
B.A. English and Performing Arts (double major) Colby College, 1993
M.A. Technical Writing, Northeastern University, 2002
References available upon request
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