Customer Service Analyst
Resume:
Janice M. Rounsaville
Mt. Juliet, TN 37122
Accomplishments:
A proven professional with the ability to work independently as well as
with a team, provide leadership, direction and work well in all types of
environments.
Experience:
10/08 - 06/09 Starbucks Corporation
Barista
. Preparation of beverages for customers.
. Operate cash register.
. Point of sale, customer service.
. Selling of new products.
5/98 - Present The Lawn Medic
Executive Secretary / Co-Owner
. Handled all incoming and outgoing correspondence
. Performed all bookkeeping functions including payroll,
account payables and receivables.
. Performed all data entry, including billing, account
bids and customer correspondence.
. Purchasing research for upcoming projects.
10/99 - 12/00 Elandles, Inc. / Mt. Juliet, TN
ASSISTANT WEB DEVELOPER / BOOKKEEPER
. Input pictures on mini-mall web site.
. Performed graphic touch up on pictures.
. Input and maintained item descriptions on web site.
. Performed all bookkeeping functions including payroll,
quarterly tax filing, account payables and receivables.
. Handled purchasing of stock items.
. Shipping and receiving.
. Responsible for all incoming and outgoing calls.
3/90 - 5/98 AMR Eagle, Inc./ Flagship Airlines, Nashville, TN
5/93 - 5/98 RECORDS ANALYST
1. Maintain aircraft records.
2. Audit all incoming paper work and correct as necessary.
3. Streamlined log cards on life-limited items.
4. Administered all data on life-limited parts.
5. Review and advise on engineering orders.
6. Data base maintenance for records department.
7. Developed training manual and program for records dept.
8. Instructed all current and incoming analyst records
procedures.
9. Acting supervisor.
10. Compiled data for all records research.
2/92-5/93 INVENTORY ANALYST
11. Managed rotable inventory including all logistics
between five maintenance bases.
12. Responsible for all inventory provisioning.
13. Expedited all pending orders with vendors.
14. Maintained vendor data files.
15. Administered provisioning for all new aircraft startups.
16. Reviewed all engineering orders and entered into
database as necessary.
3/90-2/92 PURCHASING AGENT
17. Acquired price and availability on aircraft parts and
all operating supplies from vendors.
18. Developed a free stock logging procedure that was used
company wide.
19. Maintained vendors' files in database.
20. Reviewed all incoming request for company purchases.
COMPUTER
EXPERIENCE: Microsoft- Windows XP and NT, Excel, Office, Works,
Word, PowerPoint, Quick Books Pro, Internet/Web.
EDUCATION MIAMI DADE COMMUNITY COLLEGE, MIAMI, FL
9/83 - 6/85 Industrial Arts Major.
REFERANCES: Available upon request.
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