Manager Quality Assurance

Professional Profile

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Accomplished technical professional with demonstrated success in software

implementation, business consulting, operations and financial management.

Proven track record of impacting the bottom line through the development

and implementation of custom technological solutions. Highly experienced

software consultant with the ability to work among diverse groups while

developing long term organizational success.

Areas of Expertise

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Software Implementation Operations Management Project

Management Financial Management General Accounting

Quality Assurance

Software Administration Trainer and Facilitator

SQL Database Experience

Workflow Process Improvement

Professional Experience

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RDK 2005- Present

Tampa, FL

Operations Manager/Information Officer

Responsible for developing and maintaining operating budget, financial

reporting and workflow process improvement in marketing, sales, production,

operations, and accounting departments. Working closely with department

managers to insure success of the company. Maintaining all business systems

and reporting technologies.

? Created a propriety software managing company process from

prospect to contract, to production, to customer

retention. Developed in C#.net and SQL.

? Creation of automated pipeline and production reports and

dashboard reporting for each department head. (Excel, Crystal

Reports)

? Consolidated financial reports and dashboards from four

corporations to flow to one high level view.

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Procede Software 2003 - 2005

San Diego, CA

Implementation Consultant/Business Consultant

Full scope implementation consultant engaged in implementing software

solutions. Involved with clients from signed contract to post install

follow-up. Facilitated meetings with clients, vendors and consultants to

accurately define business requirements and project scope. Created

accounting and financial reports, built dashboards and streamlined

workflow processes.

? Top Billing Operations Consultant in 3rd and 4th Quarter 2004

? Top Employee, 3rd Quarter 2004 highlighted in Procede Software

letter to customers

? Implemented more than 15 enterprise software solutions for

global clients that resulted in lower operating costs and

increased revenues

? Extensive work with clients on technical and training issues

relating to conversion and business practices

? Workflow Improvement specialist improving client workflow

issues. Assigned the most difficult client issues related to

operations management.

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Roth Enterprises Inc. 1999 - 2003

Phoenix, AZ

Owner's Assistant/Tax Preparer

Manager of CPA's long standing individual and business accounts.

Demonstrated knowledge of federal, state and local tax statutes to consult

tax payers on methods to reduce costs and operate more efficiently.

? Expertise in QuickBooks allowing for advanced build of custom

reports for data retrieval

? Advanced understanding of business accounting, payroll, and

depreciation reporting

Volunteer Experience[pic]

Crockett Elementary School 2010

Phoenix, AZ

Working with kids to improve reading, writing and technical skills.

Assisted administrative staff in report creation and developed automated

trend reporting to quickly identify students for assistance in core

competencies.

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