Manager Customer Service

Jay John Ludwigsen, Jr.

*** ********* ****, *****, ** 29650

Phone: 864/268-2773 Cellular: 864/363-2231 E-mail: ******@***.***

QUALIFICATIONS

. Accomplished company goals while maintaining quality, safety, and

customer service integrity.

. Arranged payroll, productivity reports, and reviewed OSHA logs.

. Managed independent carriers and employees to obtain quality delivery.

. OSHA regulations and standards awareness.

. Certified ISO and QS 9000 Internal Auditor.

EXPERIENCE

J & L Express

(Contractor for DHL) 01/07-02/09

Greer, SC Manager 864/380-6965 (Mr. Phil Dye)

. Recruited, oriented, and motivated carriers to assure proper

delivery.

. Created and implemented action plans for delivery success.

. Consolidated routes due to economic downturn.

. Coordinated expansion of business into new territory.

. Created and implemented actions that restored quality and

safety.

Canteen Vending 11/06-1/07

Greenville, SC Driver 864/234-1061 (Mr. Tom

Walton)

. Serviced vending machines

J & L Express

(Contractor for DHL) 07/03-11/06

Greer, SC Supervisor 864/380-6965 (Mr. Phil Dye)

. Responsible for hiring and training delivery drivers.

. Supervised approximately 25 drivers in fast-paced

environment.

. Communicated and solved issues with DHL management.

Deslee Textiles 2/03-6/03 864/472-2180

Inman, SC Knitting Manager

. Supervisor of Knitting Department

Eybl Cartex Inc. 10/96-11/02 Plant Closed

Fountain Inn, SC Knitting Manager/Asst. Production Manager

. Responsible for purchasing and inventory control.

. Production planning and scheduling.

. Directly trained and managed 23 employees.

. Inspected material for quality and defects.

EDUCATION

A.A. In Business Administration, 1982

Miami-Dade C.C., Miami, FL

Marketing, management, business law, economics, statistics, and accounting.

Contact this candidate