Training Technical Writer

Professional Summary

BS in Accounting, Certificate in Instructional Design and training in

technical writing with over 6 years of professional experience in technical

writing and over 5 years of experience in course development/instructional

design, and project leadership. Eight years of contracting/consulting

experience developing training and technical documentation including:

Instructor led courses User manuals

eLearning courses Web content

Online Help systems Style guides

Policy and procedure manuals Installation and configuration guides

Quick Start guides XML and Developers guides

Software Proficiencies

Acrobat, Ami Pro, Camtasia, CorelDRAW, DEMOquick, Doc-to-Help, Dreamweaver,

Excel, Flash, FrameMaker, Freelance Graphics, FrontPage, HTML, Lotus 1-2-3,

PageMaker, Paint Shop Pro, Photoshop, PowerPoint, Project, Publisher,

Quark Xpress, RoboHelp, SharePoint, SnagIt, Visio, Word, Word Perfect

Operating Systems

Windows Vista, Windows XP, Windows 2000, DOS

Professional Experience

INDEPENDENT CONTRACTOR

2008- Present

Technical Writer/Course Developer - National Grid (6/08 - 7/09)

> Worked with developers and subject matter experts to write user

documentation for in-house software applications.

> Assisted change management consultants and National Grid management to

develop training for new and redesigned jobs within the Electricity

Delivery Operations (EDO) division. Developing class room training,

job aids, software guides, and procedures.

INTELITEK, INC., Manchester, NH

2007-2008

Curriculum/Technical Writer

> Developed content for Learnmate, Intelitek's proprietary eLearning

software. Worked with subject matter experts to create and sequence

content for Robotics Engineering Curriculum.

> Updated Help system for CNCMotion software.

ST. JOSEPH COMMUNITY SERVICES, INC., Merrimack, NH

2004-2007

Volunteer Driver Manager

> Responsible for recruiting and training volunteers to keep 27

volunteer driver routes filled.

> Increased volunteer coverage from 40% to 50% of all delivery routes.

INDEPENDENT CONTRACTOR

1995-2003

Project Leader & Instructional Designer - Hewlett-Packard Company (1/02 -

10/03)

> Designed and developed training programs to support corporate training

and educational goals.

> Worked with worldwide service delivery management team to assess

training needs and coordinate all aspects of training from inception

through localization and translation efforts.

Senior Technical Writer - edocs Incorporated (01/01 - 09/01)

> Project Leader responsible for all documentation for two major

products in the edocs eaSuite of internet account management and

billing products, eaMarket and eaXchange.

> Designed and developed web-based Help, user's guide, installation and

configuration guides, XML guide, developer's guide, release notes,

and style guide.

Course Developer - CommercialWare Incorporated (09/00-12/00)

> Designed instructor's manuals for two lecture lab courses using

Information Mapping techniques.

Technical Writer/Instructional Designer - Compaq Computer (11/97 - 9/00)

> Project Leader responsible for developing and managing budgets and

forecasts, writing project proposals and plans, and working with

clients to develop appropriate solutions. Designed a three-day

training event on Business Critical Services to be delivered to a

global sales audience. Developed workshop exercises to facilitate

practice sessions.

> Designed a variety of end user documentation and web content.

Technical Writer- Fidelity Technologies: Enterprise Data Systems (3/97 -

10/97)

> Designed and produced the Corporate Action Processing System (CAPS)

Home Page for the Fidelity intranet using Notepad and Paint Shop Pro.

Designed and produced a marketing demo for CAPS using DEMOquick.

> Wrote CAPS Release Notes for release 1.6. Edited and updated CAPS

User Guide, CAPS on-line Help and, CAPS User Training Manual.

Technical Writer- Lightbridge Incorporated (11/96 - 2/97)

> Designed and produced a Windows95 Help system in minimalist style for

SmartStore. SmartStore is a retail management system for the cellular

phone industry.

Technical Writer - Fidelity Investments - Asset Services Group (7/96 -

10/96)

> Designed and produced the Windows Help system for the Corporate

Actions Processing System (CAPS). Designed and produced training

materials for outside customers including the CAPS Training Manual

and CAPS Job Aid and CAPS Quick Reference Book.

Technical Writer - Fidelity Investments - Systems Company (3/96 - 6/96)

> Wrote and edited two Human Resource publications - MBO Guidelines,

and Team Guidelines. Produced several slide presentations for MBO

training. Converted MBO Guidelines and Team Guidelines to HTML.

Technical Writer - Caliper Corporation (1/96 - 2/96)

> Wrote and edited sections of the user's guide for a Windows-based

Global Information System software package. Gathered information from

software engineers and other in house sources as well as trade

journals and the World Wide Web.

Technical Writer - Fidelity Investments - Asset Services Group (7/95 -

12/95)

> Managed and produced the documentation of the Corporate Action

Processing System (CAPS), including the CAPS User Manual, CAPS Query

Quick Reference Guide, CAPS Quick Reference Card, and the CAPS

Policies and Procedures Manual. Responsible for creating a

documentation plan, scheduling milestones, and presenting the project

to the Senior Vice President for approval.

Education

Bachelor of Science Degree in Accounting, with Honors,

Northeastern University, Boston, MA

Certificate in Instructional Design, Middlesex

Community College, Lowell, MA

Completed 90% requirements for Certificate in Technical Writing,

Northeastern University, Boston, MA

Certificate in Volunteer Management, New Hampshire

Community Technical College, Portsmouth, NH

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