Manager Quality Assurance
Resume:
Ronald L. Darnell
*********@**.***
Strengths Strong leadership qualities in managing staff - establishing
clear expectations and objectives, providing continuous feedback
and reinforcement, removing barriers to success, creating a
climate where staff is motivated to reach their potential,
ensuring staff feels valued and empowered, and serving as a role
model for excellence and enthusiasm
Possess superior technical and operational skills in business
and financial systems
Strong skills in all Microsoft Office products, as well as
Quickbooks financial software
Proven successful manager in positions of increased
responsibility with a restaurant sector Fortune 500 company
As a small business owner, familiar not only with the realities
and demands of running a business, but adept at responding those
challenges logically, creatively, with flexibility and with a
sense of urgency
Driven for exceptional performance as evidenced by selection for
Darden's "Diamond Club" award for benchmark gains in Red Lobster
restaurants under my management
Business and
Employment Semonin Realtors January 2009 - Present
Experience Licensed Real Estate agent in residential sales.
Director Of Operations, Java Brewing Company, June 2007 -
January 2009
Responsible for overseeing all operational aspects of Java
Brewing Company and the four (4) retail store locations
Conducted an assessment of the existing business model and
strategic alternatives to reposition the business for the
ownership team
Based on the assessment results, completely restructured the
business, including: management and staff; operating practices,
procedures and controls; training and training materials; vendor
relationships and selections; and marketing strategies
Developed individual store General Managers to instill a true
understanding of, and adherence to, Java business philosophy
Principal and Chief Operating Officer, The Blue Nest, 2004 -
2007
One of three founders and owners in a retail home furnishings,
interior design and residential renovation business
Responsible for managing all operational components of the
business, including a staff of eight (8) employees, training,
inventory control, payroll, and tax reporting
Initial set up and ongoing management of the financial and
transactional infrastructure of the business with an annual
budget in excess of $650k - including general ledger, payroll,
and retail point of sale system with integrated inventory
control
Drove the overall retail and marketing strategies for the
business
General Manager, Darden Restaurants, Inc., 1997 - 2004
Overall responsibility for managing all aspects of the Red
Lobster restaurant on Breckenridge Lane for four (4) years and
the Red Lobster restaurant on Outer Loop for three (3) years,
including: staffing; budgeting and financial projections; profit
and loss statement; general ledger; facilities and fixed assets;
guest experience; quality assurance; and health inspection
Managed a staff of 120 employees, including four (4) managers,
and an annual budget of $4.5 million
Developed management information systems to improve tracking of
performance metrics for the Breckenridge Lane Red Lobster
restaurant, which systems were later selected for use in all Red
Lobster restaurants in the region
Selected by Vice President as a "Training General Manager"
responsible for training new managers and mentoring new General
Managers for the division
Chosen as a Darden "Emerging Leader", and completed training
program for Director Of Operations position
Selected for Darden's "Diamond Club", awarded to General
Managers who are in the top five percent (5%) of the company in
the following performance metrics: restaurant sales growth;
restaurant earnings growth; increase in guest counts; increase
in guest satisfaction; and low staff turnover, 1993-1994
Associate Manager, Darden Restaurants, Inc., 1993 - 1997
Responsible for supporting the General Manager in all aspects of
managing the Red Lobster restaurants on Outer Loop in
Louisville, Kentucky and in Clarksville, Indiana
Professional Board of Directors, Kentucky Museum of Arts and Craft,
and Civic Treasurer, 2008 - 2010. Chair of the Finance Committee and work
with Executive Director and Finance Director on formulating and
driving the annual budget and advise on operation controls.
Louisville Olmsted Parks Conservancy - served on Planning
Committee for the Outrageous Halloween Ball fundraiser, 2006 and
2007
Board of Directors, Kentucky Restaurant Association, 2002-2003
National Restaurant Association - attended annual meeting in
Washington D.C. to meet with legislature on issues effecting the
restaurant Industry, annually from 1999-2002
Education University Of Louisville, Louisville, Kentucky, B. A. in
Communication/Public Relations with a Minor in English, 1993
References James Finley, Director of Operations, Darden Restaurants, Inc. -
Leslie Buddeke, Director of Major Gifts, Children's Hospital
Foundation, Norton Healthcare - 502-***-****
June Nwabara, Regional Director, Starbucks Corp. - (440)
796-2993
Donald G. Wenzel, Jr, Vice President, Commercial Loan
Operations, JPMorgan Chase - 502-***-****
Jerry J. Bowles, Judge, Jefferson County Family Court - (502)
558-6142
J. William Kingston, Senior Director of Development for Health
Sciences, University of Louisville - 502-***-**** office,
502-***-**** cell
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