Project Manager Sales

Bobbi Snow, PMP

*** ** ****** ***** ********, Oregon 97006

*****.****@*******.*** 503-***-****

PROJECT MANAGER CAREER ACCOMPLISHMENTS

Successful Project Manager with eighteen years of business experience

within technology-driven companies managing project revenues ranging from

$250K to $20M.

Extensive experience in leading a wide array of personnel resource teams of

2 - 25 people through multiple complex projects across a large geographic

area.

Extensive health information management, medical records and health

information system knowledge.

Versed in current industry methodologies concentrating on the entire

project lifecycle from conception to completion demonstrating an ability to

forecast accurately, close projects on time and within budget.

Proven ability to successfully manage relationships and customer goals,

improving business through adaptation of new procedures, software and

solutions.

Gained trust and built rapport with internal and external stakeholders to

manage and influence change while collaborating with clients, end users,

executive leadership and key stakeholders to develop solutions that address

both strategic and tactical initiatives.

Detail oriented with strong organizational skills and outstanding client

relations and presentation skills.

Persuasive communicator that takes pride in being a team player as well as

a self directed independent employee.

Knowledgeable with SQL Databases and HL7 Interface work; Experienced with

Agile development environment.

PROFESSIONAL EXPERIENCE

Nuance Inc/Dictaphone Healthcare Software Solutions Burlington, MA

06/15/2003 - 05/15/2009

Project Manager

Remotely managed comprehensive system implementation projects ranging

in revenue size from $250K to $20M with overall responsibility for the

creation and success of the project including the budget, resource

management, quality assurance and stakeholder satisfaction while

working from a virtual office. Systems include voice collection, data

management speech recognition platforms and critical results reporting

in enterprise-wide healthcare environments that link to mission

critical hospital patient care systems.

Tracked project progress and communicated project status upward to

customers, stakeholders, and management.

Led project teams of 2-25 people, consisting of stakeholders, CIO,

CFO, executive leadership, department directors, developers, interface

engineers, analysts, application designers, training coordinators,

third-party vendors and other internal and external business clients.

Aligned internal and external project sponsors and team members to

continually review project scope, expectations, work to be

accomplished and proper communication paths.

Conducted monthly project status meetings, communicating expectations

to project team members, reviewing deliverables, and preparing for

future milestones.

Ensured timely identification, logging and resolution of project

problems and conflicts (Issues and Incidents) escalating when

necessary.

Managed to project priorities - continuously performing project risk

assessment and reduction/mitigation escalating when necessary.

Implemented and maintained the project document repository including

proper project assets such as contracts, codes, product specifications

and documentation ensuring proper change controls are formally in

place.

Ensured customer needs are appropriately represented in the

development process including coordinating efforts with third-party

vendors and users.

Provided mentoring to project team members through job shadowing,

documentation requirements and internal knowledge.

Integra Telecom, Inc. Portland, OR 12/01/2000 -

01/31/2003

Project Manager

Led cross-departmental teams and coordinated inter-company and intra-

company resources to complete customer installations including all

development and management of project plans, budgets and timelines.

Led a team of service professionals consisting of approximately 10-15

Customer Account Managers responsible for add-on sales to existing

customers resulting in up-sales of $250k per month.

Ensured team generated annual revenue goals through the sale of

telecom products and services to existing customers by continually

monitoring sales calls, customer follow-up and weekly sales revenue.

Created individual training plans and provided coaching to all

employees on customer service and sales skills.

Developed an activity report on a weekly and monthly basis providing

detail on number of sales calls, follow up calls and month to date

sales. Tracked expenses against an established budget and reported any

variances as needed.

Developed and implemented a strategy that achieved established

department goals.

Managed the project team, including ensuring timelines for new

projects are provided and monitored so projects successfully reached

completion.

Directed the project team to ensure site visits and training was

complete and any necessary follow-up was addressed.

Managed all project team personnel issues, including making staffing

recommendations and decisions, completing performance appraisals and

assessing training needs.

Developed customer relationships during the initial stages of the

sales process.

Tracked all phases of installation and resolved problems as they

arise.

Partnered with the Customer Service Department to coordinate

participation in post-sales meetings with customers and developed

needs assessments regarding system program requirements.

FaxBack,Inc - Software Developer Portland, OR

12/01/1996 - 12/01/2000

Project Manager

Acted as liaison between sales, support, and engineering staff to better

service customer needs and requests.

Utilized contact database of installed customers to qualify for

upgrade sales resulting in $500,000 annual sales revenue.

Prospected and closed renewal sales of annual software support

contracts resulting in $150,000 annual sales revenue.

Managed website development project of on-line support purchases and

renewals and analyzed upgrade sales potential.

Customer Technical Support Manager/Call Center

Supervised Technical Support Department, hiring and coaching for

better performance.

Implemented support procedures for improving customer satisfaction for

quicker call response times and consistent follow-up to customer

resolutions.

Provided technical support for escalated customer issues via

telephone, email & fax.

Built turnkey systems, loaded and tested all software for performance.

Training Specialist

Developed, implemented and conducted 5 day training courses for AT&T

Technical Support Staff for their Mail Message Server Application.

Assisted in the training design and conducted Annual User Group

Conferences.

Designed training materials and conducted customer training and

installation sessions for over 100 companies and organizations

throughout North America.

Dictaphone Healthcare Software Solutions Burlington, MA

06/01/1991 - 12/01/1996

Applications Training Specialist

Coordinator and Lead Trainer for systems installations up to $800,000 on

Large Digital Dictation systems supporting up to 10,000 users, including

networked transcription and medical record systems, voice mail systems that

used PC based application programs.

Acted as liaison between customer, sales and service from point of

sale through implementation, scheduling all aspects of hardware

installations, software design and training schedules.

Designed and programmed software for each customer's specific

application.

Created, planned and implemented presentations for Dictaphone products

used for client training.

Conducted on-site training classes throughout the United States on all

applicable software programs in large groups of 50+ and one to one

training sessions.

Designed technical operation and user manuals for each customer's

application.

Implemented customized training programs for end-users on computer and

software operations.

Provided operational support for customers after training.

Produced statistical documentation for Marketing and Engineering

Teams.

CERTIFICATIONS & EDUCATION

Certified PMP

Project Management Professional from the Project Management Institute.

Member of the National Project Management Institute organization and the

Portland, Oregon chapter.

Extensive Computer Science Technology Education 1980 - 1983, Portland

Community College, Portland, OR

Anticipated degree completion 2011

Associates of Science Degree, Project Management, PCC, Portland, OR;

Anticipated Completion 2011

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