Software Technician

MOHAMED SOLIMAN

*** ********, ****** ******, ** *0310

***********@****.*** ● 901-***-****

Professional Profile

Decisive, energetic, focused team leader/player who leads high performing teams through implementing

change and improvements.

Works effectively in a team environment, and sets priorities to achieve team goals.

Excellent communication and documentation skills.

Knowledge seeker who makes use of the new experiences and skills on the job.

Creative thinker and analytical problem solver with demonstrated ability to complete tasks under pressure

in fast paced, time sensitive environments.

Twenty – seven (27) credits in Computer Science courses with three (3) credits in Engineering Work

Experience.

Excellent LAN/WAN Troubleshooting skills with Cisco Routers and Switches configuration experience.

1 year of experience in desktop, software, and helpdesk support.

Proficiency with Windows 98/NT/2000/XP/Vista/7 environment, and Exchange.

Experience in areas of PC hardware assembly and strong troubleshooting skills for both desktops and

laptops.

Educational Qualification / Certifications

University of Memphis Bachelor of Science in Computer Engineering and Electrical Engineering

(ABET accredited)

December 2008

Memphis, TN

GPA: 3.31/4.0 (Cum Laude)

Computer classes were primarily taught in C and C++, and focused on Software Engineering, Software

Architecture, Software Design, Microprocessor architecture, Real time systems and assembly language.

Electrical classes were primarily focused on design, energy conversion, and integrating projects with Mat lab and P

Spice.

Computer Skills

Programming Skills Software Skills

C, C++, C#, Java, Assembly, XML Scripting P SPICE, MATLAB, Adobe Reader, Microsoft Visual Studio,

Microsoft Office Suite (Word, Excel, PowerPoint, Visio,

Access), GIS (Geographic Information System), Microsoft

Visual Studio 2003, Adobe Acrobat, Norton Ghost

Summary of Academics

Created a java application to find shortest distance on a map between cities.

Designed and implemented C based application to monitor temperature levels for a real time system.

Worked in a research project related to the army, calibrating monitors for perception experiments.

Developed a software product using XML scripting to automate 90% of the configuration process of a

device, reducing the time of the process by 73% for a Networking Company for a senior design project.

Professional Experience

Jabil Global Services Memphis TN

Computer Technician October 09 – February 10

Troubleshoot and repair HP Laptops by replacing the necessary components to solve the issue.

Responsibilities:

Diagnose problems with notebook computers.

Identify and replace the necessary components needed for repair.

Document all the data related to the repair.

University of Memphis Memphis, TN

GIS Specialist April 09 – August 09

Contracted by The University of Memphis to digitize the drainage system for the City of Memphis.

Responsibilities:

Migrating blue prints and old plans data into a Geographic Information System.

Genesis Networks Memphis, TN

Network Technician Intern June 08 – December 08

Recruited as an intern to gain experience in the networking field and primarily worked with Cisco devices.

Responsibilities:

Designed and implemented an XML based script to automate configuration process of a networking

device.

Generated test procedure reports for both company and customer records to ensure that the

configuration of networking devices have been done correctly.

Upgraded, and configured networking units.

Setup Company Desktops/Laptops using Norton Ghost and provide support for computer stations.

University of Memphis Memphis, TN

IT Help Desk August 07 to May 08

Performed a variety of duties related to the Information Technology, with skill developed in solving software

problems.

Responsibilities:

Provide phone support to troubleshoot, diagnose and resolve technical and application specific issues.

Research undocumented issues and find a solution for the end user.

Document, track, and update cases using a ticketing system.

Escalate cases to the appropriate staff.

References

Available upon request

Contact this candidate