Sales Customer Service

QUALIFICATIONS PROFILE

Competent, assertive, and dynamic professional offering more than 20 years

of operational, general, and executive management experience in sales,

marketing, and business development; equipped with consistent record of

increasing sales and revenue. Shows competency in planning and directing

reorganization of business processes and programs to improve efficiency and

productivity while reducing costs and increasing employee satisfaction.

Proven effectiveness in establishing and implementing effective sales and

marketing strategies and plans. Offers high-caliber relationship-building

skills that lead to generation of prospective clients. Committed in

providing total satisfaction to clients by developing innovative solutions

to meet and exceed their expectations. Willing to travel.

AREAS OF EXPERTISE

Business Management and Sales Action Plans and Development

Operations

Profit and Loss Projections Marketing Campaigns and Promotions

Budget Control and Implementation Outstanding Customer Relations

Market Research and Analysis Superior Presentation and Negotiation

Skills

Leadership, Training, and Team Continuous Process Improvement

Building

Problem Resolution and Decision Articulate Oral and Written

Making Communication

EMPLOYMENT HISTORY

Vice President- Business Development 2008-2009

IQor Inc. ( New York, NY

Brought in to manage the Commercial Division Sales and Service to motivate

and grow existing clients and to expand the development of new clients

throughout the U.S. and Canada.

Notable Accomplishments:

. Built a robust pipeline of large prospects and clients to grow the

Division exponentially, which generated a new revenue stream of over $2

million with several additional to close Q1 of 2010

. Worked to establish a team environment with the Operations and Technology

areas to maximize relationships with prospects and clients to foster

growth

. Re-designed and implemented new sales and marketing tools including high

level introductory cover letters and corporate summaries, PowerPoint

presentations, operations and technical presentations for quarterly

reviews

Executive Officer 2002-2007

Creditwatch Services Ltd. ( Fort Worth, TX

Recruited by the Managing Director to assume CEO responsibilities.

Administered organization's financial and budget activities to facilitate

fund operations, maximize investments, and increase efficiency. Built and

cultivated productive team environment to more than 100 employees in

multiple offices, including IT, HR, Client Services, Operations,

Accounting, Sales, and Training and Compliance department heads. Analyzed

and modified compensation and benefits policies to be able to establish

competitive programs and rewards. Maintained strong business relationships

with major clients to provide total satisfaction and to generate more

referrals and repeat business.

Notable Accomplishments:

. Played a crucial role in turning around a near bankrupt B-2-B service

company into profitable enterprise, which generated more than $5 million

revenue within 18 months

. Ranked #1 in efficiency and profitability by major client scorecards

. Totally rebuilt the business structure including base computer programs,

management structure, HR, customer service, and accounting operations

Senior Vice President-Financial Services Division 1999-2002

IntelliRisk / Allied Interstate ( Columbus, OH

Spearheaded a team of nine sales executives throughout the US to maximize

both sales and profits. Fostered a positive working environment in order to

encourage team unity to achieve corporate goals and objectives. Employed

sales forecasting and strategic planning to ensure sale and profitability

of products and services. Analyzed business developments and regularly

monitored market trends.

Notable Accomplishments:

. Skyrocketed annual sales from $40 million to $70 million for a period of

three years

. Collaborated with Sears, Citicorp, Chase, Household Finance, Wells Fargo,

and Bank of America

. Obtained numerous letter of recommendation from the EVP of the company

District Manager / Western U.S. 1984-1999

Deluxe Corporation-ChexSystems Division ( Shoreview, MN

Primarily held responsible for the entire call center activities, including

sales and sales force development. Facilitated "Counselor Selling" training

for all sales executives in the company. Monitored S.M.A.R.T. (specific,

measurable, attainable, realistic, and timed) objectives on a quarterly

basis for all departments.

Notable Accomplishments:

. Instrumental in building the business in Western U.S. from 0 to

approximately $20 million

. Negotiated with the major FIs such as Bank of America, Bank One, Wells

Fargo, and Citibank

. Transformed the company from a "paper based" environment to a fully

automated one in the early '80s

. Received "Woodsman Award" for being the Top Sales and Sales Managers of

the company

EDUCATION

Bachelor of Science in Business and Marketing

( University of North Texas, Denton, TX

SEMINARS ATTENDED

Counselor Selling

RCP Selling

Change Management

Fundamentals of Management

Leadership Management

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