Manager Technical Support
Resume:
Thomas M. Rickmers
Lanoka Harbor,NJ 08734
*********@*******.***
Software Experience
JCL, SDSF, TSO, CICS, MVS, VTAM, Z/os, Sysplex DB2, Data sharing, SQL,
CA7. HP Open View, CA Dispatch, SAR, UAR Totals, ACR, Omegamon, BMC,
TMON, Site scope, TCPIP, SMF, SMPE, Syncsort, IBM utilities, DB2
utilities, SMS, GDPS/XRC, RJE, Quick Ref, CA7 Utilities, FTP, NDM,
Remedy, Netview, Netman, File Aid, DADS, SAP, VM, Windows, Microsoft
Office,
Objective:
My objective is to secure a long term position as a DB2 Systems Programmer
/ Technical Support Analyst in a z/os390 environment.
Experience
02/2010- Present RTP Technology for Dun &
Bradstreet
Sr. Tech Support specialist
Responds to incident alerts, manages incidents and technical bridge calls,
documents all incidents.
Supporting mainframe systems, midrange systems and complex networks.
Utilizing HP-Openview.
.
05/2003 - 05/01/2008 Pershing LLC Florham Park,NJ
Sr. Technical Support analyst
* Responsible for the smooth flow of the nightly production batch cycle
utilizing CA7, NDM, TSO, Remedy etc. under Z/Os390.
* Satisfy Production Support requirements; meet deadlines according to
SLA's in place by the Securities and Exchange Commission.
* Possess root cause analysis skills, able to quickly analyze and
resolve issues when they occur.
* Take full ownership of issues, follow through until they are
resolved, escalated appropriately and documented.
* Take the appropriate action to ensure that issues are not repeat
offenders.
1998 - 04/2003 Pershing LLC Florham Park, NJ
DB2 Systems Programmer V4, V5, V7
* Responsible for installation, support and availability of DB2 data
sharing subsystems running in a Z/Os mainframe parallel Sysplex
environment, including all related third party software products.
* Involved in Upgrade of DB2 subsystems from V4 to V5 and V5 to V7.
* Ensure that all third party products maintenance levels are up to
date and performing as designed by keeping a good working relationship with
vendors and the end user community.
* Build standalone DB2 subsystems; add members to DB2 data sharing
groups.
* Install 3 way Data Sharing.
* Investigate problems concerning DB2, Apply PTF's/hipers,ZAPS
upgrade DB2 maintenance level via SMPE when necessary.
* Install, maintain, and upgrade software from various vendors.
BMC, CA, Compuware, Candle, IBI, IBM.
* Trouble shoot problems with vendor products.
* Perform image copies of catalog objects.
* Perform object recovery.
* Perform onsite disaster recovery utilizing GDPS/XRC also off site
location utilizing catalog recovery.
* Proficient with DB2 utilities.
* 24 hr support.
1996-1998 Pershing LLC Florham Park,NJ
Sr. Technical Support Analyst
* Responsible for the smooth flow of the nightly production batch cycle
utilizing CA7, NDM, TSO, Remedy etc. under z/os390.
* Satisfy Production Support requirements; meet deadlines according to
SLA's in place by the Securities and Exchange Commission.
* Possess root cause analysis skills, able to quickly analyze and
resolve issues when they occur.
* Take full ownership of issues, follow through until they are
resolved, escalated appropriately and documented.
* Take the appropriate action to ensure that issues are not repeat
offenders.
1993 -1996 Amerada Hess corp. Woodbridge, NJ
Master Terminal Operator
* Execute, monitor and reconcile daily billing cycle for Hess oil
terminals and gas stations under CA7 scheduler in MVS Extended
Architecture, VM and SAP operating systems.
* Perform weekly IPL, implement updates to the operating system by
selecting specific IPL addresses. Apply back outs when necessary.
* Identify, resolve, and document abnormalities with daily, weekly and
monthly batch processing. As well as operating system issues.
* Perform daily system and application backups for offsite storage.
* Perform disaster recovery at off site location.
* Received phone and E-mail inquiries from world wide Hess locations.
Provided solutions via an incident / resolution database, while documenting
each case for future reference.
* Printed and distributed daily reports.
* Printed and distributed microfiche.
* Performed daily backup on file servers.
* Performed Tape Librarian duties via Tape Management System.
1986 -1992 First Fidelity Bank NA Lakewood,NJ
Shift Manager/Assistant Manager of Operations
* Shift Manager of six on evening shift.
* Trained entire staff of twenty four on IBM MVS operating system due
to a recent conversion from Burroughs DOS.
* Made suitable recommendations for software compatible with IBM's
operating system.
* Responsible for the completion of the entire daily input to each
account by application within the institutions daily update process.
* Performed employee evaluations.
* Chaired daily Production meeting with various Dept heads to discuss
and resolve previous or recurring issues.
1985 - 1986 Amerada Hess Corp Woodbridge, NJ
Lead Computer Operator
* Printed and distributed daily reports.
* Printed and distributed microfiche.
* Performed daily backup on file servers.
* Performed Tape Librarian duties via Tape Management System.
* Received phone and E-mail inquiries from world wide Hess locations.
Provided solutions via an incident / resolution database, while documenting
each case for future reference.
1983- 1985 Continental Data Center Neptune, NJ
Network Master Terminal Operator
* Collected input data from various agents for Continental Insurance
for the daily batch cycle. Via RJE
* Canceled, started and stopped runaway CICS transactions.
* Filled in as Printer Operator on an as needed basis.
* Assisted Tape Librarian with supplying scratch tapes to Operations
personnel.
* Assisted Tape Librarian with ensuring the proper input media was in
place for the daily schedule.
Education:
1980 -1982 Ocean County College Toms River, NJ
* Liberal Arts major
* DB2 SQL and Application programming
* DB2 Data Sharing
* DB2 Disaster Recovery
* SMP/E for OS/390
* DB2 for OS/390 System Administration
* Attend quarterly DB2 user group meeting Tridex
* Receive DB2 publications: DB2 Magazine
* Receive Z/os publication ZJournal
Personal
Excellent Interpersonal skills. Treats others with respect, sensitive to
cultural diversity.
Works well under pressure, with excellent problem solving abilities.
Team oriented
Good leadership qualities.
Wide range of knowledge and experience in Information Technology.
. Demonstrated ability to work independently
. Demonstrated ability to lead continuous improvement in processes.
. Demonstrated ability to network with other area/site/corporate
resources
. Strong interpersonal skills with a track record of fostering a
respectful work environment
. Strong work ethic, flexible, self-motivated, demonstrates initiative.
. Strong troubleshooting skills
. Demonstrated ability to lead effective communication processes.
Contact this candidate